Sr Workers Compensation Claims Analyst III

Indiana Farm Bureau Insurance•Indianapolis, IN

50d

About The Position

This role involves independently investigating, evaluating, negotiating, managing, and resolving complex workers' compensation claims. The position requires serving as a subject matter expert on workers' compensation regulations, best practices, and industry trends. The analyst will analyze various types of information to determine reserves, compensability, liability, and settlement opportunities, and provide recommendations to management. Collaboration with legal counsel, medical providers, third-party administrators, brokers, and regulatory agencies is essential. The role also includes performing quality reviews, mentoring junior analysts, leading special projects, and maintaining accurate documentation. A key aspect is demonstrating advanced proficiency in leveraging technology, automation, and AI to optimize claim handling and drive process improvements.

Requirements

High School Diploma or GED required.
Minimum 5+ years of workers' compensation claims handling experience.
Demonstrated experience handling complex, litigated, and high-exposure workers' compensation claims.
Advanced knowledge of workers' compensation laws, regulations, and claims practices across multiple jurisdictions.
Proven ability to independently manage large claim inventories and complex investigations.
Strong analytical, negotiation, and decision-making skills.
Excellent written and verbal communication skills.
Advanced proficiency with claims management systems and Microsoft Office applications.
Ability to exercise sound judgment and discretion in sensitive situations.
Travel as needed to customer locations, hearings, mediations, or claim-related meetings.

Nice To Haves

Bachelor's degree in Business, Risk Management, Insurance, Human Resources, or related field preferred.
Associate in Claims (AIC), CPCU, ARM, WCP, or other industry designation preferred.

Responsibilities

Independently investigate, evaluate, negotiate, manage, and resolve complex workers' compensation claims in a good faith manner.
Serve as a subject matter expert for workers' compensation regulations, claim handling best practices, and emerging industry trends.
Analyze medical, legal, vocational, and financial information to determine reserves, compensability, liability exposure, and settlement opportunities.
Provides recommendations to management regarding litigation, settlement authority, and risk mitigation.
Partner with legal counsel, medical providers, third-party administrators, brokers, and regulatory agencies to facilitate claim resolution.
Perform quality reviews and audits of claim files to ensure consistency, compliance, and adherence to organizational standards.
Act as a mentor and resource for Claims Analysts I and II, providing coaching, knowledge transfer, and claims guidance.
Lead special projects, process improvement initiatives, and cross-functional efforts related to workers' compensation operations.
Maintain accurate documentation and timely claim handling activities in accordance with company standards and jurisdictional requirements.
Demonstrates advanced proficiency in leveraging emerging technologies, automation tools, and AI resources to optimize claim handling operations, drive process improvements, and elevate customer service outcomes.
Serves as a resource to others by promoting technology adoption, identifying innovative solutions, and influencing best practices that improve efficiency, accuracy, and organizational performance.