Sr VTC Technician

Chenega Corp•Washington, DC

1d•Onsite

About The Position

Chenega Military, Intelligence & Operations Support (MIOS) is seeking a Sr VTC Technician to join their team. This role involves supporting SSP Information Operations AV/VTC equipment, including CODECs, network connections, controllers, interfaces, and other related peripherals within a government computing environment. The position offers opportunities for professional development and career growth within a rapidly evolving business climate.

Requirements

Associate degree or bachelor’s degree from an accredited institution
3+ years of experience
IT certifications: CompTIA Certification A+, Network+ or Security+
Cisco Call Manager and technician training
Secret clearance required
The ability to make informed, independent decisions ensures that VTC systems remain operational, secure, and aligned with the organization's goals and requirements.
Knowledge of Audio-Visual Technology
Knowledge of Automation and Enhancement

Nice To Haves

2+ additional years may be substituted in lieu of a degree
Knowledge of Cisco Call Manager and VOIP connections preferred
Experience in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred
Installing and maintaining baseline VTC system configurations preferred

Responsibilities

Provide support for SSP Information Operations AV/VTC equipment, including CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment, and other commonly used peripherals within the government computing environment.
Oversee VTC Technicians and direct configuration management, troubleshooting, and problem resolution.
Update and maintain AV/VTC deployments using government-supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases, and AV/VTC unique applications.
Ensure compliance as outlined in the AV/VTC Security Technical Implementation Guide (STIG) on all SSP Information Operations AV/VTC setups.
Provide Standard and Advanced AV/VTC support for hardware and software configuration, troubleshooting, and problem resolution enterprise-wide.
Provide technical support for AV/VTC update software installation and configuration issues and provide resolution.
Input, update, and maintain trouble tickets using the Heat Helpdesk Software application.
Independently diagnose and resolve complex technical issues related to VTC equipment and software, ensuring minimal disruption to scheduled meetings.
Make real-time decisions during critical situations, such as technical failures during important video conferences, by troubleshooting and implementing quick fixes.
Provide oversight to VTC operations to ensure they comply with industry standards and regulations, making decisions to align with legal and security requirements.
Other duties as assigned.