Senior Voice Specialist

Segra

4d•$115,000 - $140,000•Hybrid

About The Position

We’re looking for a Sr. Voice Specialist to support our Enterprise Sales organization as a trusted technical advisor and product expert. This is a high-impact, customer-facing role for someone who thrives at the intersection of technology, sales, and solution design. If you’re passionate about voice solutions and enjoy helping customers solve complex challenges while driving revenue, we’d love to connect. As a key member of our presales organization, you will partner closely with Sales and Sales Engineering teams to support the full sales lifecycle—from discovery through solution design and closing.

Requirements

5+ years of experience supporting Voice, Unified Communications, or Contact Center solutions in a presales or technical role
Strong knowledge of IP networking, telecommunications, and security concepts
Experience with solution design, deployment, and service activation in a telecom or cloud environment
Ability to clearly communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders
Proven success partnering with sales teams to drive customer engagement and close business
Experience creating and delivering presentations, demos, and technical training
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Bachelor’s degree in IT, Telecommunications, Engineering, or related field (or equivalent experience)
Telecommunications certifications

Responsibilities

Serve as a subject matter expert for our Voice Solutions portfolio, including Hosted/Cloud Voice, UCaaS, Contact Center, SIP, and related services
Lead technical discovery sessions, design scalable solutions, and deliver compelling product demonstrations
Support proof-of-concept validation, proposal development, and solution positioning
Act as a trusted advisor to customers and internal stakeholders, ensuring solutions align with business and technical requirements
Partner with Sales to help identify and develop new opportunities within existing and prospective accounts
Deliver training and enablement to Sales and Sales Engineering teams to drive adoption and confidence in voice solutions
Develop technical playbooks, architecture guidance, and competitive positioning materials
Collaborate cross-functionally with Product, Engineering, Operations, and Support teams to improve offerings and influence roadmap direction
Represent the company at customer meetings, presentations, and industry events