Remote Sr. Virtual Desktop Lead – Virtual Desktop (VA ESOM)

Kentro • UNAVAILABLE, UNAVAILABLE

4d • Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Remote Sr. Virtual Desktop Lead – Virtual Desktop to support the VA ESOM contract. This position can be performed remotely within the United States and will support Eastern Time working hours. This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Electronics Engineering, or a related technical discipline.
• Five (5) years of relevant systems administration or enterprise infrastructure experience.
• Eight (8) years of additional relevant experience may be substituted for a bachelor's degree.
• Experience administering Azure Virtual Desktop (AVD), Citrix Virtual Apps and Desktops (formerly XenDesktop/XenApp), or comparable enterprise virtualization platforms.
• Experience supporting Windows Server and enterprise virtual desktop environments.
• Experience using ServiceNow for IT service management.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to work effectively within cross-functional technical teams in a fast-paced enterprise environment.
• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• Experience supporting large-scale federal or enterprise IT environments.
• Familiarity with endpoint security, compliance, or device management practices.
• Exposure to enterprise deployment automation, scripting, or operational reporting tools.
• Experience supporting cross-functional engineering or infrastructure initiatives.
• Industry certifications such as CompTIA Security+, Microsoft, JAMF, or related certifications are preferred.

Responsibilities

• Serve as the technical lead for Azure Virtual Desktop (AVD) and Citrix Virtual Apps and Desktops engineering initiatives.
• Provide technical leadership, mentorship, and guidance to system administrators and engineering staff.
• Lead troubleshooting efforts for complex infrastructure issues, coordinating cross-functional teams to identify root causes and implement long-term solutions.
• Partner with infrastructure, networking, security, and application engineering teams to ensure the successful delivery of enterprise virtualization initiatives.
• Lead the design and implementation of enterprise virtual desktop solutions and contribute to the continuous improvement of the virtual desktop environment.
• Configure, administer, and maintain Azure Virtual Desktop (AVD) and Citrix Virtual Apps and Desktops environments.
• Serve as a Subject Matter Expert (SME) by advising application developers on methodologies to identify application compatibility, security considerations, and troubleshooting approaches as applications are migrated or upgraded within Azure Virtual Desktop and Citrix environments.
• Develop disaster recovery documentation, including installation procedures, configuration guidance, and application deployment instructions to support post-disaster recovery operations.
• Actively participate as a Subject Matter Expert (SME) in technical working groups and engineering activities related to Azure Virtual Desktop and Citrix Virtual Apps and Desktops.
• Provide technical insight to translate business requirements into technical solutions that support published applications within a geographically distributed enterprise, Azure Virtual Desktop, and Citrix environment.
• Publish and maintain VA-required applications within the Azure Virtual Desktop and Citrix Virtual Apps and Desktops environments.
• Analyze and resolve performance issues identified through infrastructure monitoring and diagnostic tools, including Wireshark, ControlUp, Microsoft Performance Monitor, and related technologies.

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards
• education reimbursement for certifications, degrees, or professional development
• funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
• charity galas/events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior