Sr. Vice President of Key Accounts

QUEST RESOURCE MANAGEMENT GROUP LLC•Irving, TX

9d•Hybrid

About The Position

The Senior Vice President role is described in the posting as a highly strategic, results-driven operations leadership position. It oversees vendor management, operational excellence, process improvements, and change management. The role is responsible for strengthening vendor relationships, negotiating favorable contract terms, and ensuring effective operational processes across departments. It drives efficiency, cost savings, and execution of operational goals in collaboration with business leaders and stakeholders. The position also develops and maintains a Process Improvement/Operational Excellence Division; identifies process gaps and implements workflow improvements; establishes KPIs for vendor and operational performance; and leads change management. It works cross-functionally with the ePMO, Finance/Accounting, Operations, and IT to align initiatives, maintain data quality and integrity, and support strategic decisions. The role includes consistent and prompt attendance and other duties or projects as assigned by the business. Quest describes itself as a full-service environmental consulting and management group serving Fortune 500 companies seeking to maximize profits, mitigate risks, and minimize ecological footprints. The company highlights a collaborative, casual business environment, opportunities for advancement, and a focus on recycling, reuse, repurposing, and social responsibility.

Requirements

Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
At least 10 years of experience in Operations leadership, including vendor management and contract negotiation.
Proven track record of driving operational excellence, process improvements, and cost savings in a fast-paced environment.
Extensive experience in change management, process redesign, and implementing best practices across cross-functional teams.
Strong experience negotiating and managing vendor contracts, developing KPIs, and overseeing vendor relationships.
Demonstrated ability to collaborate with senior leadership and cross-functional teams to drive strategic initiatives.
Excellent leadership and people-management skills, including the ability to drive change and build strong teams.
Strong negotiation and analytical skills, including the ability to assess and interpret complex contracts and agreements.
Proficiency in developing and monitoring KPIs to drive organizational and vendor performance.
In-depth knowledge of operational systems, processes, and data management.
Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate across organizational levels.
Ability to thrive in a fast-paced, dynamic environment and manage competing priorities and deadlines.
Disciplined organizational skills and strong attention to detail.
Proficiency in Microsoft Office Suite and relevant operational systems or ERP software.
Dependability in meeting deadlines and completing assignments accurately and on time.
Clear, accurate, and precise verbal and written communication.
Business acumen and strong analytical skills.
Customer focus when serving clients, vendors, and Quest employees.
Initiative, sound decision-making, resourcefulness, and critical-thinking skills, including identifying root causes and preventing recurring problems.
Flexibility and openness to learning in a fast-paced, high-volume, dynamic environment.
Ability to plan and implement work according to appropriate timelines.
Management skills, including guiding employees, supporting morale and productivity, identifying development and succession needs, and managing underperformance.
Relationship-building and teamwork skills, including fostering a productive team environment and encouraging open communication and feedback.

Nice To Haves

MBA or another relevant advanced degree.

Responsibilities

Lead and manage vendor relationships to secure value, service, and favorable terms for Quest.
Negotiate vendor contract terms and conditions, including payment terms, CPI, allowable fees, and other key metrics.
Identify high-performing vendors and develop long-term strategic relationships with them.
Assess vendor performance and provide guidance and feedback to improve service levels and efficiency.
Develop solutions to improve vendor relations and performance, including cost savings and service improvements.
Establish and implement vendor performance KPIs.
Develop, implement, and maintain a Process Improvement/Operational Excellence Division.
Work with business leaders to identify process gaps, design improvement initiatives, and implement workflow and efficiency improvements.
Coordinate with the Enterprise Project Management Office to align process improvements with organizational goals and avoid overlapping initiatives.
Develop and implement organization-wide change management strategies, including mitigating resistance and supporting sustainable improvements.
Drive cost savings, improved service delivery, and optimized service continuity.
Develop KPIs to measure vendor performance, operational improvements, and change management outcomes.
Collaborate with Finance/Accounting and Operations teams on KPIs that inform leadership discussions and strategic decisions.
Implement change management processes across the organization to support operational transitions and enhancements.
Collaborate with business leaders to align process improvements and optimization initiatives with organizational goals.
Work with IT to understand system capabilities, needs, and gaps that may affect operational efficiency or data integrity.
Coordinate Operations, Finance/Accounting, and IT to maintain data quality, accuracy, and precision.
Own the integrity and accuracy of operational data and develop or enhance controls for data quality.
Work with cross-functional teams to ensure processes and systems have appropriate data governance measures.
Maintain consistent and prompt attendance and perform other duties and projects as assigned or required by the business.