Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

Cox Communications • Phoenix, AZ

5d • Onsite

About The Position

Cox Automotive is hiring a Sr Vehicle Operations Logistics Specialist to develop, strengthen, and maintain strategic relationships with carrier partners in support of operational performance, capacity growth, and service excellence. The specialist is the primary point of contact for carrier engagement, helps address concerns, supports onboarding and retention, and maintains accurate carrier information in company systems. The role calls for an understanding of transportation operations, carrier lifecycle management, compliance requirements, and network performance expectations, as well as effective collaboration across internal departments.

The specialist advocates for both carriers and internal stakeholders by facilitating communication, resolving issues, and pursuing mutually beneficial outcomes. This individual also recruits carriers, supports adoption of company technology and processes, analyzes carrier feedback and performance, and contributes to projects that improve the carrier experience and operational effectiveness.

This is an individual-contributor position with no remote work option; it must be performed at a specified Cox location. The schedule is a day shift, with no travel. The role includes long periods of sitting or standing in an office environment and occasional exposure to weather conditions and noise. A pre-employment drug test is required; the posting states that marijuana is not currently included in the pre-employment test for this position.

Requirements

• High school diploma or GED.
• At least 3 years of direct customer service and/or operations experience.
• At least 5 years of automotive industry and/or logistics experience.
• Intermediate Excel skills.
• Strong verbal and written communication skills.
• Strong attention to detail and commitment to process adherence, data accuracy, and audit readiness.
• Ability to handle high-pressure situations and tight deadlines.
• Good judgment, discretion, tact, and ability to work across organizational levels.
• Experience handling escalations, conflict resolution, and customer service inquiries professionally.
• Ability to work effectively with colleagues in a matrixed environment and independently with minimal guidance.
• Ability to analyze large datasets and identify opportunities for operational improvement.
• Ability to prioritize competing requests and manage multiple assignments, activities, and projects.
• Ability to build trusted relationships, solve problems, and resolve conflicts through mediation.
• Adaptable, solutions-oriented approach focused on continuous improvement and process optimization.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Experience with Salesforce CRM, including case management, reporting, data maintenance, workflow tracking, and customer relationship management.
• Strong understanding of the auto transport industry, carrier types, truck types, and capabilities.

Responsibilities

• Serve as an advocate for the carrier network and build strong relationships with carrier partners through regular communication and engagement.
• Act as a primary escalation point for carrier questions, concerns, and operational challenges.
• Maintain accurate carrier records, profiles, certifications, and performance information.
• Partner with Operations, Capacity Management, Compliance, Carrier Assurance, Sales, and other internal teams to support carrier success and alignment.
• Conduct outbound carrier recruiting to expand network capacity in targeted markets and service areas.
• Identify and recruit qualified carrier partners to fill capacity gaps and support business growth.
• Educate carriers on company technology platforms, mobile applications, and operational processes to encourage adoption and compliance.
• Analyze carrier feedback and performance trends and recommend process improvements.
• Promote carrier retention through proactive relationship management and issue resolution.
• Support projects and initiatives to improve carrier experience, compliance, and operational performance.
• Draft clear, concise, professional emails, case notes, carrier communications, and escalation responses.
• Maintain complete and timely case notes that provide sufficient detail for cross-functional visibility and continuity.
• Prioritize competing requests, manage multiple workstreams and assignments, and meet deadlines in a fast-paced environment.
• Own carrier inquiries from intake through resolution, ensuring timely follow-up and closure.
• Develop and maintain business processes and ensure timely, effective problem resolution.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays each calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance.
• Benefits may include a 401(k) retirement plan.
• Benefits may include sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED