Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction) (Manheim)

Cox Enterprises • Ash Township, MI

5d • $20 - $30 • Onsite

About The Position

This role is responsible for building relationships with the Manheim Auction commercial team and management, managing email communications, processing manual and AS400 system orders, and handling escalated Client Success VINs with carriers and agents. The specialist will monitor holds and verification delays, manage dispatch negotiation, and understand sales tactics to increase margin. Key tasks include actioning AutoIMS for Trans Delay Holds, Cancellations, and ETAs, following up with carriers daily, processing fees, posting assessorial charges, and requesting Hold Harmless/Releases. The role also involves investigating carrier kickbacks to re-dispatch units, holding carriers accountable, creating and managing vendor corrective actions, monitoring and correcting order entry failures, and understanding margin requirements. Performance measurement, analytics reporting for clients and vendors, and compiling vehicle transportation data are also key responsibilities. The ideal candidate will be an outside-the-box thinker, able to solve problems quickly, work independently in a hybrid environment, and possess strong customer service and multi-tasking skills with a high sense of urgency in a dynamic, fast-paced environment.

Requirements

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver’s License and the ability to pass a background check and drug test required.

Nice To Haves

• Some college education
• 1+ years’ experience in transportation dispatching
• 1+ years’ experience in sales or call center

Responsibilities

• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with carriers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly
• Working knowledge of Microsoft Excel, Outlook, and Word
• Ability to work independently in a hybrid environment to execute and deliver results
• History of customer service and multi-tasking position(s)
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Excellent written and verbal communication skills

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED