Sr. UX Researcher

We Are Rosie•Atlanta, GA

4d•$80 - $85•Hybrid

About The Position

This role is critical in supporting the Digital Customer Experience (CDX) team with two major initiatives in 2026 and into 2027: Menu Transformation and Membership Program Evolution. The Sr. UX Researcher will focus on executing research studies, synthesizing findings, and validating solutions with customers. The position is a 6-month contract with a high likelihood of extension through 2027, working 40 hours per week in Atlanta, GA. This is a hybrid role, requiring in-office presence on Tuesdays and Thursdays, with some flexibility.

Requirements

7-10 years of UX research experience with hands-on execution
Proven ability to conduct and synthesize user testing independently
Experience working with product teams who may not always know exactly what they need from research
Exceptional listening skills - ability to hear what stakeholders are saying and understand the real problem behind their requests
Strong at pulling out problems to be solved through research, even when working with inexperienced product managers
Comfortable working with minimal structure and figuring things out independently
Ability to turn vague directions into concrete research plans
Strong analytical and synthesis skills
Excellent communication and presentation abilities
Comfortable in environments without extensive process and structure
Self-directed and proactive
Able to work collaboratively across design, product, and engineering
Familiarity with agile environments
Ability to operate independently without extensive hand-holding
Comfort with ambiguity and figuring out the right approach
Strong synthesis skills - turning research data into clear insights
Collaborative mindset for working with cross-functional teams
Patience and skill in working with stakeholders who are still learning how to partner with researchers

Nice To Haves

Be part of major transformation initiatives that will impact millions of customers
Work on both menu innovation and loyalty program evolution
Collaborate with experienced researchers who can mentor and guide
Contribute to a company undergoing exciting changes with new leadership focused on digital innovation

Responsibilities

Execute user testing studies and usability tests across web and mobile platforms
Synthesize research findings into clear, actionable insights for designers and product teams
Conduct user research through various methods including interviews, surveys, and observational studies
Help validate design solutions by putting concepts in front of customers
Work closely with designers, product managers, and engineers to ensure research informs product decisions
Create research documentation including summaries, reports, and presentations
Support discovery efforts for menu transformation and membership program evolution
Champion user needs by sharing findings with cross-functional teams