Sr. UX Researcher (Remote)
About The Position
We are looking for a Senior User Experience Researcher (Sr. UXR) to help us deeply understand the needs, motivations, and challenges of patients and providers, and translate those insights into product experiences that make mental health care easier to access. In this role, you will lead end-to-end research initiatives that inform product strategy and improve various workflows across Rula. You’ll partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data. Beyond executing studies, you will help shape how research influences product development at Rula by identifying high-impact research opportunities, defining research roadmaps, and turning signals from users, product analytics, and feedback into insights that guide product direction. This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex human problems, and is excited about using research to improve how people connect with mental health care.
Requirements
- 5+ years of User Research experience with demonstrated success of building and scaling B2B SaaS, productivity tools, or operations platforms, with a clear track record of driving measurable impact in user retention, workflow efficiency, or task automation.
- The ability to frame ambiguous product questions into clear, decision-oriented research plans.
- Experience connecting research questions directly to "build / don’t build / what to build" decisions.
- Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals.
- The capacity to balance speed, rigor, and product constraints, such as proposing realistic research plans for a one-month timeline.
- Experience influencing product strategy through research.
- Experience collaborating with PM, Design, Analytics, and other partners.
Nice To Haves
- Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals.
- Has conducted research across multiple connected product surfaces, such as mobile and web.
- Past work with internal clinical, support, operations, or other expert teams.
- Healthcare, mental health, or another sensitive product area exposure and experience.
Responsibilities
- Lead end-to-end research initiatives that inform product strategy and improve various workflows across Rula.
- Partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data.
- Identify high-impact research opportunities.
- Define research roadmaps.
- Turn signals from users, product analytics, and feedback into insights that guide product direction.
- Frame ambiguous product questions into clear, decision-oriented research plans.
- Connect research questions directly to "build / don’t build / what to build" decisions.
- Balance speed, rigor, and product constraints, such as proposing realistic research plans for a one-month timeline.
- Influence product strategy through research.
- Collaborate with PM, Design, Analytics, and other partners.
- Align with PMs on decisions and risks.
- Challenge product direction constructively.
- Translate insights into design principles.
Benefits
- 100% remote work environment
- Attractive pay and benefits
- Full transparency of pay ranges
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies
- 2 company-wide shutdown weeks each year for self-care
- Paid parental leave
- Employee Assistance Program (EAP)
- Quarterly department stipend
- Community and employee resource groups
- Home office stipend
- $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program
- $50/month wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
