Sr. UX Researcher (Remote)

Rula•Los Angeles, CA

5d•Remote

About The Position

We’re looking for a Senior User Experience Researcher (Sr. UXR) to help us deeply understand the needs, motivations, and challenges of patients and providers, and translate those insights into product experiences that make mental health care easier to access. In this role, you will lead end-to-end research initiatives that inform product strategy and improve various workflows across Rula. You’ll partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data. Beyond executing studies, you will help shape how research influences product development at Rula by identifying high-impact research opportunities, defining research roadmaps, and turning signals from users, product analytics, and feedback into insights that guide product direction. This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex human problems, and is excited about using research to improve how people connect with mental health care.

Requirements

5+ years of User Research experience with demonstrated success of building and scaling B2B SaaS, productivity tools, or operations platforms, with a clear track record of driving measurable impact in user retention, workflow efficiency, or task automation.
The ability to frame ambiguous product questions into clear, decision-oriented research plans.
Experience connecting research questions directly to "build / don’t build / what to build" decisions.
Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals
The capacity to balance speed, rigor, and product constraints, such as proposing realistic research plans for a one-month timeline.
Experience influencing product strategy through research
Experience collaborating with PM, Design, Analytics, and other partners. This includes aligning with PMs on decisions and risks, challenging product direction constructively, and translating insights into design principles.

Nice To Haves

Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals
Has conducted research across multiple connected product surfaces, such as mobile and web
Past work with internal clinical, support, operations, or other expert teams
Healthcare, mental health, or another sensitive product area exposure and experience

Responsibilities

Lead end-to-end research initiatives that inform product strategy and improve various workflows across Rula.
Partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data.
Help shape how research influences product development at Rula by identifying high-impact research opportunities, defining research roadmaps, and turning signals from users, product analytics, and feedback into insights that guide product direction.

Benefits

100% remote work environment
Working hours to support a healthy work-life balance
Attractive pay and benefits
Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP)
Quarterly department stipend : Fun team-building activities or in-person gatherings
Community and employee resource groups
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend