Sr. UX Researcher

NBCUniversal•New York, NY

13h•$150,000 - $195,000•Hybrid

About The Position

The Senior Researcher for Commerce and Growth User Experience will play a pivotal role in defining the future of Peacock’s commercial product experiences. The position will conduct and manage Commerce research on the Product Research and Consumer Insights team and will be a lead for Commerce Product and Design teams — answering questions like: how do ideal new subscriber experiences differ across devices, how might subscribers want to manage their accounts, and how to best ensure the easy and flexible experiences needed for the future of streaming subscription management. Reporting directly to the Vice President of User Research and Consumer Insights, they will collaborate with cross functional partners across Product, Design, Analytics, and Product Marketing, and will lead research validating and evaluating product decisions, as well as the work that gives shape to new commerce and growth initiatives.

Requirements

7+ years of experience in consumer product research or consumer insights for ecommerce or subscription products, or a related industry
Expertise in designing, executing, and analyzing a wide range of qualitative and quantitative methodologies (e.g., in-depth interviews, prototype tests, card sorts, diary studies, focus groups, surveys, correlation analyses, etc.)
Experience adapting research methodologies for benchmarking or iterative testing
Deep understanding of the strengths and weaknesses of different research methods and when and how to apply them
Experience enabling and advising others in research best practices
Demonstrated success using data and insights to influence business decisions and impact product direction
Skilled at digging into data to identify insights beyond what’s visible on the surface and connecting findings back to underlying questions
Strong analytical skills with the ability to combine insights across consumer research with behavioral data insights

Nice To Haves

A genuine passion for entertainment and media, and a deep curiosity about culture and trends as they relate to products and user experiences
Proficiency in qualitative and quantitative analysis, as well as basic data visualization
Experience thriving in a highly dynamic, matrixed organization
Strong communication skills with proven ability to synthesize crucial insights and influence key stakeholders
Comfortable working independently and driving initiatives, while collaborating closely with partners
Balancing ownership of multiple projects simultaneously, and leading broader initiatives
Demonstrated ability to exercise strong judgment in ambiguous situations
Exceptional presentation and storytelling skills
Familiarity with emerging technologies and AI-enabled tools, with the ability to apply them pragmatically to streamline and improve research approaches, workflows, and visualizations

Responsibilities

Consulting cross functional partners on their research questions and selecting the right methods and tools to answer them
Conducting research across the product lifecycle via unmoderated prototype test, lab studies, online interviews, observational tests, surveys, benchmark studies, diary studies, and more
Crafting memos and reports that deliver clear insights, surface timely signals, clearly communicate key learnings, and drive actionable recommendations
Owning and evolving the design research enablement program, including training, tools management, and ongoing research process consulting to help non-researchers gather the data they need to confidently make decisions
Working closely with other insights teams, analytics, and strategy partners to deliver a holistic view of product performance, subscriber needs, and opportunities
Leveraging innovative research methodologies and AI-enabled tools to streamline and scale repeatable workflows
Managing relationships with external research agencies and vendors, ensuring high-quality deliverables and optimal resource allocation
Championing a consumer-centric mindset throughout the organization
Staying abreast of industry trends and emerging technologies