Sr. UX Researcher - Patient (Remote)

Rula•Los Angeles, CA

48d•$166,000 - $203,000•Remote

About The Position

We are seeking a Senior User Experience Researcher (Sr. UXR) to focus on understanding and enhancing the patient journey, from initial consideration of mental healthcare to finding the right care and beginning treatment. This role involves leading research to understand what builds confidence and trust throughout the patient's discovery of Rula, booking, and attending their first session. The Sr. UXR will identify opportunities, frame complex product questions, and translate patient insights and behavioral data into actionable recommendations that influence product development, testing, and prioritization. The position is within the User Research team, collaborating closely with Product, Design, Data/Analytics, and Marketing to ensure product decisions are informed by rigorous research and a deep understanding of patients. This is a highly autonomous role requiring the individual to identify key research questions, select appropriate methodologies, manage studies end-to-end, and influence decisions with their findings. The Sr. UXR will have significant ownership over a product area and partner with cross-functional teams to drive measurable improvements in the patient experience.

Requirements

5+ years of UX Research experience.
Demonstrated strength across qualitative, quantitative, and mixed-methods research.
Ability to select the right research approach based on the decision at hand.
High degree of ownership: Demonstrated ability to independently build and lead a research program, from identifying opportunities and framing problems through research execution, synthesis, and influencing product decisions.
Product & Funnel Impact: Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys, with a track record of translating research into measurable product impact.
Methodological rigor & speed: Demonstrated ability to deliver high-quality research quickly, making sound tradeoffs around methodology, sample size, and depth based on the decision and timeline.
Comfortable working iteratively and adapting research plans as new evidence emerges.
Strategic problem framing: Ability to turn ambiguous business and product questions into clear, decision-oriented research plans that help teams answer “build, don’t build, or what should we build?”
Cross-functional influence: Proven ability to partner effectively with Product, Design, Data/Analytics, and other stakeholders, build alignment around research implications, and influence decisions without direct authority.
Strong communication: Ability to synthesize complex qualitative and quantitative findings into clear, compelling narratives tailored to different audiences, including senior stakeholders.

Nice To Haves

Experience conducting research in a multi-sided marketplace, such as products serving both consumers and professionals.
Experience conducting research across multiple connected product surfaces, such as mobile and web.
Experience owning a longitudinal or ongoing measurement program, such as a trust, satisfaction, or experience tracker.
Experience working closely with product, design or marketing teams on acquisition and conversion.
Background in healthcare, mental health, or another sensitive product domain.
Experience working on products where trust, confidence, or risk meaningfully influence user behavior.

Responsibilities

Lead research focused on the patient experience to understand what builds confidence and trust from discovering Rula to booking and attending a first session.
Identify opportunities and frame ambiguous product questions.
Translate patient insights and behavioral data into clear recommendations that shape product development, testing, and prioritization.
Ensure product decisions are grounded in rigorous research and a deep understanding of our patients.
Identify the questions worth answering, determine the right research approach, lead studies end-to-end, and influence decisions with findings.
Drive measurable improvements in the patient experience through partnership with cross-functional teams.

Benefits

100% remote work environment
Attractive pay and benefits with full transparency of pay ranges
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
Generous time-off policies, including 2 company-wide shutdown weeks each year
Paid parental leave
Employee Assistance Program (EAP)
Quarterly department stipend for team-building activities or gatherings
Home office stipend: New hire stipend & $50 monthly stipend for internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend