Sr. UX Designer - Temporary

Colorado Health Benefit Exchange•Denver, CO

3d•Hybrid

About The Position

Connect for Health has a great opportunity for a Sr. UX Designer - Temporary (18-month assignment). Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families, and small employers compare plans, apply for financial help, and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. Our mission is to increase access, affordability, and choice for individuals and small employers purchasing health insurance in Colorado. For more information: ConnectforHealthCO.com. Position Summary: The Sr. UX Designer plays a central role in creating compelling, user-centric experiences across our digital platforms. This designer will partner closely with cross-functional teams including product management, engineering, and business stakeholders to deliver outcomes that meet customer needs, are feasible within our technical environment, and serve organizational goals. The role spans user research, information architecture, interaction design, content strategy, and service design, with a willingness to leverage AI powered tools to accelerate and enhance the design process. We value designers who learn quickly, iterate often, and continuously seek better ways to solve problems. Experience in healthcare or health insurance is essential, as this role requires navigating complex regulatory environments, understanding enrollment and eligibility workflows, and designing for diverse user populations.

Requirements

Colorado resident.
2+ years of experience in healthcare, health insurance, or a related regulated industry, with a strong understanding of enrollment workflows, eligibility systems, and consumer-facing health platforms.
5+ years of experience in UX design, user research, or product design.
Proficiency in UX design prototyping software and user testing tools.
Experience with Agile.
Proficiency with product analytics software.
Familiarity with AI-powered design and productivity tools (e.g., ChatGPT, Claude, Copilot, Figma Make) and a willingness to experiment with new AI capabilities.
Experience with or interest in vibe coding, using AI-assisted code generation to rapidly build functional prototypes, interactive demos, or lightweight front-end interfaces.
Basic understanding of front-end technologies (HTML, CSS, JavaScript/Angular) sufficient to guide and evaluate AI-generated code outputs.
Excellent problem-solving skills and attention to detail.
Strong verbal and written communication skills.
Ability to work well in a fast-paced, team-oriented environment.
Passion for data and improving customer experience.
Ability to maintain confidentiality of our system and highly sensitive information.

Nice To Haves

Education and/or training in Product Psychology, Human Interaction Computing, or Product Design preferred.

Responsibilities

Create wireframes and prototypes to visualize and communicate design concepts, iterating based on feedback.
Design and define interactive experiences that align with user goals, business objectives, and technical constraints.
Conduct comprehensive user research to gain insights into user needs and behaviors, informing design decisions with evidence.
Create seamless experiences for digital products, ensuring optimal organization and accessibility of content.
Advocate for user-centered design principles throughout the product development lifecycle, emphasizing the importance of a user-centric approach.
Stay informed about industry trends and best practices, including advancements in AI-assisted design, actively seeking opportunities to enhance design processes and methodologies.
Work collaboratively with cross-functional teams, including senior project managers, product owners, business analysts, and developers, ensuring alignment between design objectives and project goals.
Use AI powered design and prototyping tools (e.g., Figma Make, ChatGPT, Claude, etc.) to accelerate ideation, content generation, and design exploration.
Apply vibe coding techniques to rapidly build functional prototypes and proof of concept interfaces using AI-assisted code generation, enabling faster validation of design concepts with real interactions.
Evaluate and integrate emerging AI tools into the UX workflow, identifying opportunities to improve efficiency in research synthesis, design iteration, and handoff processes.
Apply healthcare and health insurance domain knowledge to design experiences that account for regulatory requirements, accessibility standards, and the needs of diverse user populations, including consumers, brokers, and assisters.