Sr UX Designer, Amazon Customer Service
About The Position
Join us in Revolutionizing Customer Service Design. Do you want to shape how millions of customers and associates experience Amazon across social apps? As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service across existing and emerging social channels like Instagram, TikTok, and X. The CS organization supports customers in several languages globally. Our CS-Social team within CS monitors and responds to customers to address their needs across all major social apps. We're looking for a strategic designer who can elevate both customer-facing experiences and the tools our associates use daily to deliver exceptional service. You'll design solutions for complex problems while ensuring consistency, simplicity, and delight. This role requires someone who can think strategically about end-to-end experiences while executing tactically on high-impact design work. Your work will directly impact millions and help solve real customer problems, reduce friction in service delivery, and create experiences that build trust in the Amazon brand. This is an opportunity to shape the future of CS design at one of the world's most customer-centric companies.
Requirements
- 7+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
Nice To Haves
- Knowledge of usability principles and techniques
- Experience in delivering design solutions for projects of large scope and complexity
- Experience with hands-on visual design
- Experience defining and maintaining design patterns and UX standards
Responsibilities
- Create seamless, intuitive customer experiences across social media apps
- Design tools and workflows that empower our CS associates to respond efficiently and empathetically at scale
- Develop design systems, patterns, and standards that scale across multiple social apps
- Balance customer needs with associate productivity.
- Analyze qualitative and quantitative data to inform customer experience and business decisions
- Set the standard for design quality across the CS Social experience
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
