Sr. UX Designer

FSAStore.com

20h•Remote

About The Position

We are looking for a full-stack Senior UX Designer to help shape customer experiences across our digital health and ecommerce platforms. Reporting directly to the Director of User and Experience Design, this role is pivotal in how our customers discover, engage with, and trust our digital products. You will own the work end to end: UX research, UX design, design systems, and UI. You will move between user interviews, flows, component specs, and polished production screens, sometimes in the same week. This is a hands-on IC role for someone who loves the craft and the pace. We move fast. Priorities shift. Context switching is part of the job. We need someone with a scrappy mindset, strong judgment, and the maturity to know when to push for perfection and when to ship, learn, and iterate.

Requirements

Minimum of 5+ years in UX/UI design with a strong portfolio and case studies showing end-to-end work.
Ecommerce experience is a must.
Proven judgment on when to aim for perfect versus good enough to ship and learn.
Deep understanding of UX principles, journey mapping, conversion optimization, and responsive design.
Strong command of Figma, including components, variants, auto layout, and tokens.
Experience building or significantly contributing to a design system in production.
Hands-on experience designing within CMS platforms (WordPress, Contentful, Builder.io, Fastr, or similar) and MarTech systems.
Knowledge of accessibility standards (WCAG) and inclusive design practices.
Familiarity with A/B testing tools and data-informed design decisions.
Experience with project management tools like Jira or Monday.
Digital health services or telehealth experience.
Hands on experience with CSS, Sass, or CSS Variables.
Familiarity with design tokenization for seamless integration between design and development.
Experience with Storybook or similar component documentation tooling.
Scrappy mindset. Thrives in a high-demand environment with shifting priorities and frequent context switching.
Strong problem-solving skills with a consistent focus on the customer.
Excellent communicator. Can present ideas to technical and non-technical audiences and defend decisions without getting defensive.
Works independently and collaborates well inside a tight cross-functional team.

Responsibilities

Lead the full design process, from research and discovery through wireframing, prototyping, and high-fidelity UI.
Design and optimize experiences for ecommerce customers and internal users across CMS, MarTech, and operational platforms. Create intuitive, consistent, scalable interfaces that support seamless workflows and cohesive brand experiences.
Plan and run user research, including interviews and usability testing. Turn customer pain points and behaviors into actionable insights and design decisions.
Build and extend our design system. Contribute components, patterns, and tokens that scale cleanly between design and development.
Partner with stakeholders to validate designs through structured UAT, ensuring alignment with customer needs and business goals.
Work closely with product managers, engineers, and cross-functional partners. Communicate design decisions clearly and advocate for the customer without slowing the team down.
Maintain brand integrity across digital platforms while driving thoughtful innovation in visual identity.
Plug into Agile/Scrum workflows, prioritize ruthlessly, and deliver iterative improvements sprint over sprint.
Manages multiple projects efficiently in a fast-paced environment with frequent pivots.
Communicates clearly across product, engineering, marketing, and operations teams.
Knows how to protect craft quality while keeping momentum.