Sr. UX Designer, Alexa Enterprise and Emerging Design

Amazon • Sunnyvale, CA

1d • Remote

About The Position

We're seeking an innovative Sr. UX Designer to join us in expanding Alexa's capabilities that help people lead healthier, more fulfilling lives. In this role, you'll work with a blend of visual and voice interfaces to help customers access the information and services they need to be at their best—transforming technology used at home and on the go into intuitive, personal experiences.

In this role, you'll design net-new concepts that make life more enjoyable for our customers, dream up new ways of solving long-standing problems, and partner with solutions architects, tech teams, and business development to refine our product offerings and secure new commitments from our business partners. One week you might run user research to test how customers interpret and respond to the experience you're designing while another week you might partner with a solutions architect to build a working prototype for a conversational experience. No matter what, you'll operate with enough autonomy to grow and challenge yourself while being supported by a collaborative design team.

The Alexa Enterprise charter is to build and enable indispensable, frustration-free, Alexa experiences for enterprises worldwide – starting with digital entertainment, hotels and hospitality, aging, and healthcare. We build a portfolio of B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to support their staff and delight their customers with Alexa. We also provide ready-made solutions that let device makers bring Alexa to their products with our Alexa Built-In program.

We serve world-class partners such as Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes, and Amazon has celebrated our progress in its quarterly earnings highlights. Customers have told us: "You have saved lives" and "helped our residents connect with their families." Our team values work-life harmony and a diversity of lifestyles and family schedules. We love solving ambiguous problems for our customers by diving deep to understand our customers, Invent and Simplify, Think Big, Deliver Results, and Earn Trust.

Requirements

• 7+ years of design experience
• Have an available online portfolio
• Experience working with stakeholders to plan and execute programs that are strategic in nature
• Experience in delivering design solutions for projects of large scope and complexity

Nice To Haves

• Experience with UX design of complex workflows
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience defining and maintaining design patterns and UX standards

Responsibilities

• Participate in the end-to-end design process for complex features and product.
• Develop early-stage concepts that help stakeholders and leaders deeply understand the customer experience.
• Collaborate with engineers throughout the design process.
• Routinely partner with designers across Alexa to both adopt and extend existing design systems.
• Contribute to Figma libraries and share what you've learned with your peers.
• Incorporate insights from relevant Alexa research.
• Conduct hallway testing.
• Participate in user research to inform and validate your decisions.
• Partner with peer designers, product and tech owners, marketing, solutions architects, and business development to be sure the customer remains at the center of our decision-making.
• Design net-new concepts that make life more enjoyable for our customers.
• Dream up new ways of solving long-standing problems.
• Partner with solutions architects, tech teams, and business development to refine our product offerings and secure new commitments from our business partners.
• Run user research to test how customers interpret and respond to the experience you're designing.
• Partner with a solutions architect to build a working prototype for a conversational experience.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed