Sr UX Design Engineer

Copado•New Orleans, LA

35d•Onsite

About The Position

Copado is the leader in AI-native DevOps for Salesforce and enterprise cloud teams. As we build Agentia, our next-generation unified DevOps experience, we are seeking a Senior UX Engineer who can speak APIs like ABCs, turn complexity into clarity, and find creative ways to break through technical challenges. In this role, you will translate Copado’s AI, Org Intelligence, and AgentOps capabilities into intuitive, connected experiences that drive adoption, velocity, and customer success for mid-market teams. You will collaborate cross-functionally with product, engineering, and our Experience Architect to design seamless, consistent journeys across Plan → Build → Test → Release. This is a high-impact role shaping the foundation of Copado’s AI-native DevOps platform.

Requirements

5–8+ years of UX/product design experience in SaaS, workflow, or platform-level applications.
Strong portfolio demonstrating end-to-end product design and delivery for complex or multi-step workflows.
Expertise in interaction design, prototyping, IA, and user research.
Deep understanding of how users interact with digital products, AI-assisted systems, and the value of a good front-end experience.
Experience with Figma, component-driven systems, and modern prototyping tools (Cursor, Claude Code, Lovable, generative design tools).
Experience with languages and systems like CSS, React, angular, and Storybook.
Strong systems-thinking and ability to build reusable frameworks and patterns.
Proven ability to take ambiguous requirements and produce crisp, build-ready specs.
Experience collaborating closely with engineering teams in agile environments.
Excellent communication and storytelling skills and ability to articulate design rationale clearly.
Portfolio required showcasing real shipped products, not conceptual student work.

Nice To Haves

Experience designing AI-powered or AI-assisted workflows strongly preferred.

Responsibilities

Design & Shape the Agentia Product Experience
End-to-End Experience Design: Create the full information architecture, flows, wireframes, and prototypes for Agentia’s core modules (Plan, Build, Test, Release, Pipelines, Workspaces).
AI-Native UX: Embed Org Intelligence insights, AI suggestions, agentic automation steps, and contextual guidance into workflows without overwhelming users.
Design Strategy Alignment: Translate product strategy into coherent, intuitive design direction that supports Copado’s broader AI-native vision.
Complex Workflow Simplification: Turn branching, dependent, dynamic DevOps workflows into simple, understandable, user-friendly journeys.
Reusable Patterns & Design Stewardship: Assist in architecting an existing and evolving design system in a central repository and guarantee WCAG-compliant components in code.
Cross-Functional Partnership & Stakeholder Collaboration
PM Collaboration: Act as the primary design partner to Agentia PMs, supporting requirement definition, acceptance criteria, and prioritization.
Embedded Engineering and Lifecycle Ownership: Work alongside developers during design and handoff, refinement, and testing to ensure accurate implementation.
Data & Insights Alignment: Incorporate analytics, funnels, and user telemetry into design decisions.
Internal Advocacy: Communicate design decisions, progress, and insights to cross-functional stakeholders (engineering, PM, architecture, leadership).
User Insight, Validation & Lifecycle Iteration
User Research: Be comfortable conducting interviews and prototyping tests, surveys, and guided walkthroughs to validate flows and identify usability gaps with real users.
Continuous Iteration: Use new information and patterns to improve existing processes with behavioral data, funnel metrics, and UX telemetry to refine designs.
Measurable Improvement: Show markedly reduced friction in areas like onboarding speed, workflow completion, and usability task success through prototypes and hands-on testing.
Lifecycle Ownership: Support feature development from concept → prototypes → acceptance criteria → launch → post-release refinement.
Champion Clarity, Consistency & Design Excellence
System-Level Thinking: Ensure Agentia’s navigation, layout, vocabulary, and patterns are consistent across all surfaces.
Quality Bar Setting: Partner with design leadership to uphold best practices in IA, interaction design, and accessibility. Champion and teach standards of quality to everyone you encounter.
Experience Architecture Partnership: Align early and often with the Experience Architect to increase design impact across the platform with less work.
Cross-Functional Enablement: Provide clear rationale, documentation, and guidance during grooming, sprint planning, and QA.