Sr UI/UX Bus Systems Analyst-Tech

Ameriprise • Minneapolis, MN

3d

About The Position

Lead UX design initiatives within ServiceNow by integrating user-centered design practices across the full development lifecycle. Conduct user research and translate insights into intuitive user flows, wireframes, and prototypes while collaborating closely with product managers, engineers, and stakeholders to align with business goals. Develop and maintain scalable design systems, advocate for accessibility and inclusive design, and drive continuous improvement through feedback and analytics. Facilitate workshops, present design strategies to leadership, and mentor teams to promote a strong culture of UX excellence, all while adhering to Agile methodologies and ServiceNow best practices.

Requirements

• Bachelor's degree or equivalent work experience, preferably in Human-Computer Interaction design, Computer Science or related field.
• 5-7 years of required work experience.
• 3+ years experience in UX design, UX engineering or a related field, with a track record of implementing user-centered design in technology projects. (doesn’t have to have been on ServiceNow).

Nice To Haves

• Proficiency in industry-standard UX tools. (i.e. Figma, Sketch, Adobe XD, Axure)
• Proficiency in front-end technologies (HTML 5, CSS3, Javascript, Angular framework used by Servicenow).
• Deep understanding of user-centered design principles and methodologies.
• Knowledge of information architecture, interaction design and visual design best practices.
• Experience working in Agile and cross-functional teams and able to thrive in fast-paced environment.
• Excellent communication and documentation skills.

Responsibilities

• Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
• Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes and mockups.
• Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
• Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences.
• Advocate for accessibility and inclusive design standards in all solutions
• Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
• Iterate on designs based on user feedback, analytics, and testing results
• Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
• Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
• Partner with Corporate Communications to align on corporate UX design standards.
• Adhere to Agile Methodology and ServiceNow Best Practices.

Benefits

• vacation time
• sick time
• 401(k)
• health, dental and life insurances

What This Job Offers

• Job Type: Full-time
• Career Level: Senior