Sr. Travel & Relocation Specialist

Signet Jewelers•Akron, OH

10d

About The Position

The Senior Travel & Relocation Specialist supports the day-to-day execution of company travel and relocation programs. This role serves as a key point of coordination for our Senior Leadership Team (SLT), general travelers, and third-party providers, including Signet’s travel management company (TMC) and relocation suppliers. This role ensures requests are handled efficiently, policies are followed, and employees have smooth, well-supported experience throughout their travel or relocation journey. The Senior Travel & Relocation Specialist will independently monitor active travel & relocations and adeptly recommend solutions to prevent interruptions or delays.

Requirements

4+ years’ experience in corporate travel operations required
1+ years’ experience in relocation support preferred
Strong organizational skills with the ability to manage multiple requests and priorities
Excellent communication skills with a customer-service mindset and the ability to interact with all levels of the organization.
Must be comfortable interfacing with Signet’s Senior Executives and their administrative staff.
Detail-oriented with a focus on accuracy and follow-through
Ability to navigate ambiguity and resolve issues proactively
Ability to operate in a fast-paced, service-driven environment
Proficiency in Microsoft Office tools; experience with travel or expense systems is a plus

Nice To Haves

Travel/Tourism education, preferred
Experience in relocation support, HR operations or a related field, preferred
Experience directly supporting executive travel, preferred
Experience working with a travel management company (TMC) or relocation provider, preferred

Responsibilities

Serve as one of the primary internal contacts for all employee travel needs, issue resolution, answering questions, and guiding employees on policy and process
Coordinate with the TMC to ensure travel requests are fulfilled accurately and in a timely manner
Supports executive and high-priority travel coordination in partnership with the Travel Manager and ensures each travel arrangement is completed meticulously to the traveler’s satisfaction.
Review travel requests for policy compliance and appropriate approvals prior to TMC ticketing
Independently manage travel-related disruptions and exceptions with the TMC and service providers, escalating complex or high-risk situations to the Travel Manager, as needed
Onboards new travelers into the program to assist with online and offline booking, trains on the booking tool and provides overview of the Travel policy.
Maintain and update travel profiles, preferences, and documentation within booking tools and systems
Provide travel support to Corporate Events and Conference Services teams to assist with Signet sponsored meetings and events.
Occasional rotational after-hours support for SLT and international travelers (for emergencies)
Act as a liaison between internal stakeholders and external providers (TMC, relocation suppliers, service providers, etc.), ensuring timely and effective communication
Support day-to-day supplier relationship management activities, including monitoring service delivery, responsiveness, and overall performance against expectations
Track and document service issues, recurring challenges, and traveler feedback; identify patterns and escalate trends to the Travel & Relocation Manager
Participate in supplier performance reviews by gathering data, compiling feedback, and preparing materials to support quarterly or periodic business reviews
Hold suppliers accountable for service delivery, escalating systemic issues and recommending improvements to the Travel Manager
Partner with the Travel Manager to follow up on corrective actions, service improvements, or issue resolution with suppliers
Maintain organized records of supplier interactions, issues, and resolutions to support continuity, reporting, and performance tracking
Support onboarding of new suppliers or services, including coordinating setup, documentation, and internal communication
Coordinate relocation activities between employees and relocation suppliers from initiation through completion
Serve as a primary point of contact for relocating employees, ensuring a seamless and well-communicated experience.
Provide guidance on program benefits, timelines, and expectations.
Own tracking of all relocation activities, including milestones, documentation, and expense alignment
Partner with HR and hiring managers to support new hire and internal transfer relocations
Monitor relocation expenses and ensure alignment with policy and budget expectations
Support management of travel and relocation budgets by tracking expenses, monitoring trends, and identifying variances against plan
Perform monthly reconciliation of travel and relocation expenses, ensuring accuracy, proper coding, and alignment with financial reporting requirements
Partner with Finance to support accruals, forecasting, and month-end close activities
Review invoices for accuracy prior to payment
Assist in identifying and implementing cost-saving opportunities and areas of spend optimization
Partner with Tax and HR to support relocation-related tax implications, including tracking taxable benefits, ensuring proper reporting, and coordinating required documentation
Ensure relocation expenses are categorized appropriately in alignment with company policy and regulatory requirements
Assist in maintaining travel and relocation trackers, reports, and dashboards
Support data collection for budgeting, forecasting, and supplier performance reviews
Own traveler experience, identifying friction points and implementing improvements to processes, tools, and communication
Ensure adherence to company travel and relocation policies
Identify opportunities to improve clarity, compliance, and user experience within existing processes
Support communication and rollout of policy updates or program changes