Sr. Transaction Operations Specialist

Lucid Motors•Phoenix, AZ

1d•$27 - $38

About The Position

This person will be responsible for ensuring that Lucid can support Inside Sales and customer-facing field Sales teams from the reservation process through deliveries to the customers and acting as an extension of the DMV Operations team located in Phoenix, AZ.

Requirements

Demonstrated experience in processing Title and Registration, Sales Contract Processing and other Sales and DMV documents.
Passion for the customer experience and an understanding of how operational efficiencies impact said experience.
Must be able to multi-task, be flexible, and perform in a fast-paced environment.
Comfort navigating ambiguity with an ability to create in an undefined, unestablished environment.
Ability to work independently and think creatively with a proven track record of execution.
Exceptional organizational skills and attention to detail.
Strong communication skills, both written and verbal.

Nice To Haves

Preferably 2 years of experience with In-State Dealership Title and Registration.
Dealership Business Office administration or Dealership Finance Assistant preferred.

Responsibilities

Coordinate with the Sales, Delivery and Order Operations teams to ensure that all required documents pertaining to the vehicle purchase are complete and accurate.
Prepare and review customer Purchase Agreements, disclosures and vehicle DMV documents for customer deliveries.
Process DMV registrations across multiple states for customers as well as fleet vehicles.
Record information and ensure data quality in multiple systems.
Serve as authority on vehicle taxes and fees, keeping abreast of state changes.
Provide operational support to business partners for ad-hoc initiatives.
Support revenue recognition reviews on an ongoing basis.
Work with Supervisor to continuously improve training material and help aide in training of new hires.