Sr Training Specialist

Advarra•United States of America,

20h•$71,955 - $125,109•Remote

About The Position

The Senior Training Specialist is responsible for conducting professional training events on Advarra software for customers and internal employees. This individual is responsible for creating all materials and documentation related to training, along with being able to proactively contribute to the overall training strategy. This position requires strong interpersonal skills along with high-level facilitation skills for varying group sizes. The Senior Training Specialist must be able to travel up to 25% of the time and manage multiple training projects simultaneously with multiple customers.

Requirements

Bachelor’s degree; equivalent relevant work experience may be considered in lieu of educational requirement
5+ years of training experience
Experience conducting effective and comprehensive training for software or other technical tools
Experience conducting virtual training via specialized tools such as Zoom, Adobe Connect, Teams, etc.
Experience in confidently delivering training virtually and in a traditional classroom setting
Sit or stand for extended periods of time at stationary workstation
Regularly carry, raise, and lower objects of up to 10 Lbs.
Learn and comprehend basic instructions
Focus and attention to tasks and responsibilities
Verbal communication; listening and understanding, responding, and speaking

Nice To Haves

Effective communication skills, including listening, writing, and speaking
Facilitation skills for groups of 10-60 people
Ability to lead training sessions with confidence
Proficiency with MS Office (Word, Excel and PowerPoint)
Strong time management skills and ability to effectively manage multiple priorities
Strong analytical, problem-solving, and interpersonal skills
Ability to work independently and integrate into a team environment
Previous experience within software industry or clinical research

Responsibilities

Develop and deliver professional training events for customers and internal employees; demonstrate expertise in our software products as well as an understanding of customer workflows and unique configurations
Create and update training documentation, which includes training manuals, assessments, diagrams, PowerPoints, and other supporting materials
Serve as designated product owner for at least one Advarra technology product and be responsible for ensuring all training materials are updated to match the product release schedule
Become a software expert in multiple Advarra software application(s); stay up-to-date on new features and version changes
Develop an understanding of the clinical trial industry, including typical customer processes and standard operating procedures; provide guidance and share best practices with customers
Assist with administration of our Learning Management System, including advanced user access support across all LMS portals
Serve as an internal consultant to analyze teams’ training needs; suggest and lead projects to improve internal training and meet teams’ needs
Identify ways to improve existing training processes; suggest changes to enhance the customer and internal stakeholders’ training experience with Advarra
Conduct both in-person and web-based training events
Collaborate with eLearning team to develop new training offerings for various audiences and products
Provide product demonstrations to support the needs of the existing customer base and the business development team
Observe training sessions and provide feedback to other trainers, to help them develop new skills and strategies for training adults on software products
Be an active member of the Advarra community by preparing and conducting sessions for large groups at our industry conferences and regularly posting and responding in the community forum
Demonstrate responsiveness and sense of urgency in all customer interactions
Document bugs discovered in the system for future development
Regularly incorporates feedback into updating training offerings and documentation
Perform other job-related duties as assigned