Sr. Training Specialist
About The Position
We are looking for a dynamic individual with a combination of traits to conduct hands-on virtual and classroom instruction for Cloud software technologies. In this role you will be responsible for supporting ongoing technical/end-user training activities within Global Education, with added focus on the user experience, customer workflows, and quality of the training. This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using live customer and/or demo software environments, documentation, and minimal slide content.
Requirements
- Must have a valid drivers license
- High School Diploma or equivalent
- Must be able to obtain background clearance as required by government customer & have legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Nice To Haves
- 1+ years of experience working with Motorola Solutions Customer Software preferred
- 3+ years of technical training experience preferred
- 3+ years of public safety experience preferred
- 1+ years of experience working with public safety products
Responsibilities
- Teaching and instructing agency customers and staff on the use and operating methods of complex software products and services
- Conducting virtual and/or on-site training for Motorola CommandCentral software and designated third party software integrations
- Presenting training using a variety of classroom training methods; including but not limited to Zoom, Google Meet, Google Slides.
- Completing department required reports within set standards and deadlines
- Managing communication with customer and internal stakeholders related to the project and training schedules
- Compile comprehensive training and technical documents, and course material for new and existing products or services
- Measure knowledge transfer and training effectiveness
- Operates under supervision from the CommandCentral Training Team Manager
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
