Sr. Training Manager, AMI Educational Engagement- Allergan Aesthetics (Austin, TX)

Allergan Aesthetics•Austin, TX

1d•Onsite

About The Position

Allergan Medical Institute (AMI) is dedicated to the continuous training and development of its customers. The AMI Training Centers aim to provide customers with innovation, education, exceptional service, and a commitment to excellence. To support the expansion of our educational programs and AMI Training Centers, we are looking for a skilled trainer to be a key contributor to the development, execution, advancement, and success of our educational engagement programs. The Sr. Training Manager, AMI Educational Engagement will report to the Director of AMI Educational Engagement.

Requirements

Role is based in Austin, TX
Bachelor’s degree is required
3+ years’ experience in customer education training is required
4+ years’ experience in Medical Aesthetics, Medical Device or Pharmaceutical in the sector of Sales and/or Marketing
Flexibility in work hours and extended hours during program /event days (which may include weekends) is required
Experience in instructional delivery and content/workshop development
Knowledge of instructional design principles and adult learning theories
Comfortable with various training methods and integrating technology into training initiatives
Excellent interpersonal/relationship building and communication skills
Strong organizational skills and the ability to meet deadlines in a very fast-paced environment
High degree of flexibility in adapting to a rapidly changing environment
High level of accountability, reliability, agility, and responsiveness
Keen eye for detail, and unmatched enthusiasm for creating engaging training experiences
High-energy, self-motivated and task oriented
Must be proficient in the use of Microsoft Word, Excel and Outlook
Ability to travel up to 30% + domestically (including overnight) is required
Valid driver’s license issued by the state in which the individual resides, good driving record
Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies

Nice To Haves

Experience in facial injectables is strongly preferred

Responsibilities

Facilitation at our AMI Immersive customer training programs in Austin, TX
On-going development and management of AMI Training Center programs to help meet the needs of our customers and the sales team
Development and implementation of customer engagement strategies to include the end-to-end customer experience
Manage in-classroom technologies and engagement strategies to include content development
Partner with AMI cross-functional teams, internal sales/brand stakeholders and agency partners to best support the development and execution of training programs while identifying efficiencies and opportunities
Work cross-functionally with the field team on program communications and initiatives
Manage program reports and field communications
Develop and facilitate workshops for key sales team meetings
Monitor and evaluate training program effectiveness, providing feedback and adjusting as needed to enhance learning outcomes
Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns
Collaborate with cross-functional partners to ensure seamless program integration
Foster a positive and engaging learning environment
Develop and maintain a high level of knowledge of Allergan Aesthetics products, platforms, and loyalty programs
Perform other duties as assigned