Sr. Training and Knowledge Management Manager (Legal team) @ Okta
About The Position
Okta is seeking a Sr. Training & Knowledge Management Manager to lead the vision and strategy for the Legal team’s training and knowledge management program. This is a pivotal role within Okta’s Legal Operations team, responsible for designing and executing a unified, scalable approach to legal knowledge and training—optimized for both human understanding and AI integration. The Sr. Training & Knowledge Management Manager will develop and implement a multi-year roadmap, partnering across the organization to deliver best-in-class legal training and onboarding. The role involves creating and optimizing legal content for seamless use by AI systems, establishing standards for knowledge capture and governance, and leveraging self-service technologies to empower employees and reduce redundant inquiries. This leader will mentor team members, drive cross-functional collaboration, and define metrics to measure and continually improve program effectiveness. Ideal candidates bring deep experience in legal training and knowledge management, a strong understanding of legal concepts, and a proven ability to influence and drive change across a global enterprise. Expertise in building engaging content, optimizing for AI, and applying adult learning best practices is essential.
Requirements
- Deep experience in legal training and knowledge management.
- Strong understanding of legal concepts.
- Proven ability to influence and drive change across a global enterprise.
- Expertise in building engaging content.
- Expertise in optimizing content for AI.
- Expertise in applying adult learning best practices.
Responsibilities
- Lead the vision and strategy for the Legal team’s training and knowledge management program.
- Design and execute a unified, scalable approach to legal knowledge and training, optimized for both human understanding and AI integration.
- Develop and implement a multi-year roadmap for training and knowledge management.
- Partner across the organization to deliver best-in-class legal training and onboarding.
- Create and optimize legal content for seamless use by AI systems.
- Establish standards for knowledge capture and governance.
- Leverage self-service technologies to empower employees and reduce redundant inquiries.
- Mentor team members.
- Drive cross-functional collaboration.
- Define metrics to measure and continually improve program effectiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
