IT Training & Knowledge Management Specialist

First Bank•Cedar Falls, IA

7d•Onsite

About The Position

In this role, you'll combine technical expertise, software administration, employee training, user support, and process improvement to help ensure our team members have the tools, knowledge, and resources needed to work efficiently and effectively. You'll play a key role in supporting critical business systems, maintaining knowledge resources, and driving technology adoption across the bank.

Requirements

Excellent communication skills
Excellent organizational skills
Excellent customer service skills
Strong technical writing skills
Strong problem-solving skills
Strong time management skills
An associate degree in information technology, business, communications, or a related field (or equivalent experience) is required.

Nice To Haves

Experience creating training materials, technical documentation, or knowledge management resources is preferred.
Banking experience is helpful but not required.

Responsibilities

Develop and maintain IT training materials, videos, user guides, and procedures.
Serve as administrator for documentation programs and systems and train users on proper utilization.
Establish documentation standards and templates for organizational consistency.
Manage annual reviews and updates of documented procedures.
Provide technology onboarding, setup assistance, and training for new employees.
Communicate software enhancements, process changes, and weekly technology tips to staff.
Maintain and enhance The Vault to ensure information is organized, current, and easy to locate.
Support business process reviews and continuous improvement initiatives.
Create and maintain data process maps and workflow documentation.
Assist departments in identifying opportunities to improve efficiency and technology utilization.
Monitor, coordinate, and work IT support tickets and resolve issues as they arise.
Assist with technology asset inventory management and tracking.
Provide backup support for select OnBase functions and reporting.
Identify and support implementation of AI solutions that improve organizational effectiveness.
Assist with annual Business Continuity Plan (BCP) reviews and updates.
Coordinate cybersecurity awareness training and communications.
Support employee education and adoption of technology and security best practices.
Stay knowledgeable and up to date on information technology related topics.
Responsible for ensuring high-quality customer service is provided to both internal and external customers.
Other duties as assigned.