Sr Ticketing Manager, Global Partnerships - LA28 Olympic & Paralympic Games

TKO•Los Angeles, CA

About The Position

On Location is seeking an experienced Senior Ticketing Manager to support Global Partnerships, including Official Sales Agents (OSAs), National Olympic Committees (NOCs), and International Federations (IFs) for the Los Angeles 2028 Olympic and Paralympic Games. The role focuses on ensuring efficient ticketing operations, inventory management, and client support, while maintaining data accuracy and delivering exceptional service. This position involves collaboration with various internal teams and external partners to ensure seamless ticketing execution and a premium guest experience. The role also requires adherence to Olympic ticketing policies and ethical standards, with potential contributions to process improvements and ad-hoc projects.

Requirements

Minimum 5 years of experience in ticketing for the Olympic and Paralympic Games and other global sporting events with official travel and hospitality providers
Minimum 5 years of experience with event ticketing systems and databases
Excellent computer skills with high proficiency in Microsoft Office suite, in particular advanced capability in Excel
Proficiency in project management applications
Strong customer service ethic
Strong organizational and time management skills, with ability to multi-task and manage concurrent priorities
Fluent in English
Excellent interpersonal skills – written and verbal
Ability to work collaboratively within a team
Proactive in identifying areas where support can be provided to meet deadlines

Nice To Haves

Experience working with third-party Hospitality Sales Agents (HSAs) and NOCs.
Knowledge of international ticketing regulations and compliance.
Familiarity with CRM systems (Salesforce, HubSpot) and data visualization tools.
Other Languages

Responsibilities

Support sales to third-party Official Hospitality Sales Agents (OSAs), National Olympic Committees (NOCs) and International Federations (IFs) with efficient inventory allocation, request analysis, and approval.
Apply any discounts in relevant systems and assist with pricing and commission management for third-party agents.
Process returns, exchanges, and cancellations, ensuring compliance with policies.
Conduct regular audits to maintain data consistency and accuracy across ticketing platforms.
Lead seat assignment and ticket delivery processes for OSAs, NOCs, IFs and VIP guests.
Ensure real-time updates of ticketing information and communicate changes to relevant stakeholders.
Generate and distribute custom reports for internal teams, clients, and partners.
Provide training and supervision to additional ticketing staff as needed.
Collaborate with cross-functional teams (Global Sales Partnerships, Product & Pricing, Tech, Guest Services, Commercial Experience, Finance, Legal) to ensure seamless ticketing execution, fiscal and legal compliance and premium guest experience.
Identify and resolve potential issues affecting ticketing operations or guest experience.
Support test events and pre-Games preparations as required.
Assist in the planning and facilitate the delivery of digital tickets to clients and troubleshoot client inquiries.
Train and supervise ticketing staff/contractors as needed.
Support Sales and Marketing with tailored ticketing solutions.
Perform other ticketing duties, as necessary to support On Location’s successful delivery of the Olympic and Paralympic Games projects and test events.
Contribute to process improvements and ad-hoc projects.
Ensure adherence to Olympic ticketing policies and ethical standards.