Sr Technology Analyst

Southwest Airlines • Dallas, TX

2d • $114,200 - $126,900 • Remote

About The Position

Ready to support the technology that helps millions of Customers navigate their Southwest journey? As a Senior Technology Analyst, you will partner with Business and Technology Teams to deliver high‑quality solutions that meet Customer needs, align with technical standards, and support on‑time, on‑budget delivery. Supporting Southwest’s Information Display Systems (IDS) platform, you will help ensure the reliability and performance of a critical Customer‑facing application that powers airport wayfinding, the boarding process, and key operational metrics. As the platform evolves through a major cloud modernization initiative, you will play a vital role in maintaining system stability, building technical expertise, and helping shape the future of a high‑impact capability that supports both the Customer experience and operational success across our network. This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, Wyoming, and Puerto Rico. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Requirements

• Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Nice To Haves

• Experience in XML, XSLT, XPath, XQuery
• Experience in SQL, Data Modeling
• Experience in Powershell, Shell Scripting
• Experience in Data Integration & ETL Processes
• Experience in System Analysis & Design
• Experience in Agile & DevOps Practices
• Experience in Performance Optimization & Troubleshooting on Airline Information Display Systems
• Knowledge of design and implementation of Airline Information Display Systems including: FIDS, GIDS, RIDS, Threshold Displays & BIDS

Responsibilities

• Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
• Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better
• Estimate effort and value for solutions
• Apply business solutions with broad level knowledge about technology platforms/architectures
• Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
• Establish or follow prioritization processes to drive work, completing work with a sense of urgency
• Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis
• Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED