Sr. Technical Training Content Specialist
About The Position
The Senior Technical Training Content Specialist is responsible for developing, governing, and continuously improving all technical learning and documentation that support Easy Ice’s field operations. This role owns the full lifecycle of written and digital training content across onboarding, the LMS, SOPs, and field playbooks, ensuring materials are accurate, consistent, and aligned with company standards. The specialist converts subject-matter expertise from Technical Services, FSMs, and OEMs into clear, accessible guides, troubleshooting documents, and service manuals used by technicians nationwide. They apply adult-learning principles to design structured courses, facilitator resources, and knowledge checks that reinforce skill progression and retention. Acting as the quality gatekeeper for technical content, this role maintains version control, governance templates, and update schedules. It partners cross-functionally with operations and technical leaders to validate accuracy and usability, embedding feedback loops from the field to improve training effectiveness. The specialist also monitors technician performance data and repeat-call trends to identify learning gaps and prioritize new or revised materials. By ensuring that every piece of content is instructionally sound and operationally relevant, this position strengthens technician confidence, supports consistent service quality, and drives measurable business results for Easy Ice.
Requirements
- Bachelor’s degree in Technical Communication, Instructional Design, Engineering Technology, Education, or a related field or equivalent experience required.
- Minimum of 5 years developing technical training materials, SOPs, or service documentation in a field-service or industrial environment.
- Demonstrated proficiency in building and maintaining content within Learning Management Systems (LMS) such as Docebo, Workday Learning, or Cornerstone.
- Strong writing, editing, and formatting skills with the ability to translate complex technical information into clear, user-friendly language.
- Proven knowledge of adult-learning and instructional-design methodologies (ADDIE, Bloom’s Taxonomy, Kirkpatrick evaluation, etc.).
- High attention to accuracy, version control, and consistency in technical terminology, style, and branding.
- Advanced skill in Microsoft Office Suite and Adobe Creative Suite; experience with multimedia, video, or digital authoring tools (Articulate, Camtasia preferred).
- Ability to collaborate effectively with subject-matter experts, field operations, and OEM partners to validate technical accuracy and usability.
- Strong project-management ability—capable of balancing multiple content initiatives, timelines, and stakeholders.
- Willingness to travel 10-25 % to field locations for content validation, training delivery support, and technician observation.
Nice To Haves
- Prior experience in a service, repair, or field-technician training environment (HVAC, appliance, refrigeration, or similar industries).
- Familiarity with digital asset-management systems and enterprise document control platforms.
- Certification in instructional design or training (e.g., CTDP, ATD Certified Professional in Talent Development, CPLP, or CompTIA CTT+).
- Experience using data and analytics to measure training effectiveness and drive continuous-improvement decisions.
- Experience with vehicle wraps or signage installation.
- Knowledge of CAD drawings or fabrication plans.
- Certification in welding or fabrication (a plus).
- Experience with brands like 3M or Avery Dennison materials.
Responsibilities
- Develop, write, and maintain all Easy Ice technical training and reference materials, including SOPs, service guides, and troubleshooting documentation.
- Design and build structured learning modules in the Learning Management System (LMS) for technician onboarding, certification, and continued development.
- Create facilitator and participant guides that support instructor-led and Train-the-Trainer programs.
- Translate subject-matter expertise from Technical Services and Field Service Managers into clear, standardized documentation using Easy Ice templates and branding.
- Apply adult-learning and instructional design principles to ensure retention, engagement, and measurable performance outcomes.
- Manage content version control, update schedules, and archiving to guarantee current and compliant materials.
- Partner with OEMs and internal experts to validate technical accuracy of all published instructions and job aids.
- Collaborate cross-functionally with operations, field service, and safety teams to gather feedback and continuously improve learning tools.
- Maintain governance standards for consistency of format, terminology, and instructional quality across all learning assets.
- Monitor field performance metrics and repeat-service trends to identify knowledge gaps and prioritize new or revised training content.
- Lead periodic reviews of LMS content usage, completion rates, and assessment scores to measure training effectiveness.
- Support change-management initiatives by updating technical content and communicating revisions to field leadership and technicians.
Benefits
- We’ll invest in your professional development and overall quality of life
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What This Job Offers
Job Type
Full-time
Career Level
Senior
