Sr. Technical Trainer
About The Position
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. We are seeking a highly skilled and knowledgeable Sr. Trainer specializing in Supermicro products and services. The ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs focused on servicing and maintaining Supermicro's cutting-edge technology products. This role involves a deep understanding of our product technology principles, including servers, networking, GPU, and storage, to ensure high-quality training for service excellence.
Requirements
- Bachelor’s Degree in Training and Development, Engineering, or related field, or equivalent work experience
- 8 years of experience in a technical training role, with a strong preference for candidates with experience in enterprise servers, networking, and data center environments
- In-depth knowledge of x86 server platforms and the ability to understand complex technical problems
- Experience with e-learning delivery methods, including webinars, distance learning, and virtual training
- Excellent verbal and written communication skills in English. Bilingual abilities are a plus
- Familiarity with Learning Management Systems (LMS) and adult learning principles
- Strong presentation and facilitation skills, with the ability to engage and educate diverse audiences effectively
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and organizational skills
- Regular in-office attendance is required during standard working hours.
- In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential.
Nice To Haves
- Certifications in CCNA, MCSE, Linux Administrator, VMware, or similar are highly desirable
Responsibilities
- Design and develop engaging training materials and courses that cover servicing Supermicro products, including theoretical knowledge and practical skills
- Conduct effective training sessions, workshops, and seminars for various audiences, including internal teams, partners, and customers, focusing on the servicing and maintenance of Supermicro products
- Help to create Supermicro's Global Service Education and Certification Program, ensuring it meets industry standards and the needs of our partners and customers
- Work closely with the Service Team, Product Managers, and other teams to continuously update and enhance training content based on new product developments and technology advancements
- Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies
- Build and maintain strong relationships with internal and external stakeholders to support the education and certification programs, driving continuous improvement and project delivery
Benefits
- Comprehensive benefits package
- Candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
