Sr Technical Support Specialist

Routeware, Inc.

2d • $60,000 - $65,000

About The Position

Escalation-level technical support role covering Routeware’s core platforms — RCC (SQL Server routing/waste management) and SmartCities (MySQL municipal fleet/waste management SaaS). Combines database investigation, SQL report development, and fleet hardware troubleshooting to resolve issues front-line support can’t, and to fix root causes.

Requirements

• Strong SQL skills (SQL Server and MySQL), including complex joins and root-cause query debugging
• Experience investigating data integrity issues in a production, customer-facing system
• Comfort troubleshooting in-vehicle hardware/software integrations
• Ticketing system experience (Jira or similar)
• Strong root-cause analysis and clear technical communication

Nice To Haves

• Routing, fleet, or municipal software background
• GPS/telematics data experience
• Experience building internal tooling to support investigations

Responsibilities

• Serve as senior escalation point for complex customer tickets involving data integrity issues (routes, scheduling, geofences, work orders) across RCC and SmartCities
• Write and maintain SQL queries/reports on SQL Server and MySQL, following each platform’s query conventions
• Trace data issues to root cause — including bad direct DB updates, table sync failures, and device-driven data corruption
• Troubleshoot fleet hardware: Howen MDVR/DVR units, Android tablets (rwMobile), and RFID readers
• Track and document escalations in Jira using established issue-type conventions
• Build/maintain internal tools and references to speed up investigations

Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday's

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed