Sr. Technical Support Specialist- Autodesk Moldflow

Autodesk • Portland, OR

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About The Position

Autodesk is seeking a Senior Technical Support Specialist with experience in plastic injection molding and simulation to help customers solve complex engineering challenges using Autodesk Moldflow. The role combines technical expertise, problem-solving, and communication to troubleshoot simulation and manufacturing issues, interpret results, and help customers get the most value from Autodesk products.

The specialist will also contribute to the development of technical support by using emerging AI, automation, and connected Autodesk workflows across Moldflow, Fusion, and related technologies. Success includes resolving customer issues and turning lessons learned into improved knowledge, workflows, tools, and support experiences for the wider Autodesk community.

Autodesk describes its workplace as diverse and inclusive, and says that nearly all roles are hybrid or remote unless otherwise indicated. This posting does not specify the work arrangement for this particular role.

Requirements

• 3–5+ years of experience with plastic injection-molding simulation, preferably Autodesk Moldflow, or equivalent injection-molding industry experience.
• Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
• Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
• Experience preparing, running, troubleshooting, and interpreting engineering simulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated customer focus and ownership of technical problems through resolution.
• Ability to learn quickly and thrive in a fast-changing technical environment.

Nice To Haves

• Advanced experience with Autodesk Moldflow Insight.
• Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.
• Familiarity with Autodesk Fusion, Inventor, or other CAD/CAE platforms.
• Experience with CFD, FEA, thermal, or multiphysics simulation.
• Experience with Python, scripting, APIs, automation, or engineering productivity tools.
• Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.

Responsibilities

• Provide expert technical support for Autodesk Moldflow customers.
• Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
• Help customers distinguish between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
• Research, reproduce, and document product issues, collaborating with Product Development and Engineering teams as needed.
• Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
• Use AI-assisted tools to improve troubleshooting, research, and knowledge creation, validating technical accuracy with sound engineering judgment.
• Develop expertise in connected Autodesk workflows, including Moldflow, Fusion, and related design and manufacturing technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior