Sr. Technical Support Specialist- Autodesk Moldflow

Autodesk • Portland, OR

1d • $60,100 - $107,690

About The Position

Autodesk is seeking a Senior Technical Support Specialist with experience in plastic injection molding and simulation to help customers solve complex engineering challenges using Autodesk Moldflow. The role combines technical expertise, problem-solving, and communication to troubleshoot simulation and manufacturing issues, interpret results, and help customers get value from Autodesk products.

The specialist will also contribute to evolving technical support through emerging AI and automation tools and connected Autodesk workflows across Moldflow, Fusion, and related technologies. Success includes resolving customer issues and turning lessons learned into improved knowledge, workflows, tools, and support experiences for the Autodesk community.

Requirements

• 3–5+ years of experience with plastic injection-molding simulation, preferably Autodesk Moldflow, or equivalent injection-molding industry experience.
• Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
• Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
• Experience preparing, running, troubleshooting, and interpreting engineering simulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated customer focus and ownership of technical problems through resolution.
• Ability to learn quickly and thrive in a fast-changing technical environment.

Nice To Haves

• Advanced experience with Autodesk Moldflow Insight.
• Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.
• Familiarity with Autodesk Fusion, Inventor, or other CAD/CAE platforms.
• Experience with CFD, FEA, thermal, or multiphysics simulation.
• Experience with Python, scripting, APIs, automation, or engineering productivity tools.
• Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.

Responsibilities

• Provide expert technical support for Autodesk Moldflow customers.
• Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
• Help customers distinguish between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
• Research, reproduce, and document product issues, collaborating with Product Development and Engineering teams as needed.
• Create technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
• Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy with engineering judgment.
• Develop expertise in connected Autodesk workflows, including Moldflow, Fusion, and related design and manufacturing technologies.

Benefits

• Health and financial benefits.
• Time away.
• Everyday wellness benefits.
• The compensation package may include annual cash bonuses, commissions for sales roles, and stock grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior