Sr Technical Support Engineer - Electromagnetism
About The Position
Synopsys is hiring a Senior Technical Support Engineer focused on electromagnetics simulation. The role provides direct technical support to customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit. It focuses on signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis across package, PCB, and connector design workflows. The engineer guides customers through simulation setup, meshing, solver selection, and post-processing so they can obtain valid, actionable results. The role also documents product issues, submits reproducible defect reports, verifies fixes, evaluates new releases with customer use cases, and collaborates with product development, field teams, and senior support engineers. Additional work includes creating knowledge-base and enablement content and improving support processes. The position is remote eligible and based in Boulder, Colorado. Domestic travel of up to 10% may be needed for customer engagements, training, or team collaboration. The role is an employee position. Compensation includes a U.S. base salary range of $76,000–$114,000 and may include an annual bonus, equity, and other discretionary bonuses.
Requirements
- Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or a related field, with coursework or focus in high-frequency electromagnetics.
- Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation platforms in a design or support context.
- Working knowledge of at least one of signal integrity, power integrity, crosstalk analysis, impedance simulation, or eye-diagram analysis.
- Understanding of circuit-level and timing analysis for signal integrity applications, including familiarity with relevant compliance standards.
- Experience with package, PCB, or connector design workflows and associated engineering processes.
- Familiarity with microwave and antenna fundamentals, including S-parameters, wave propagation, and scattering analysis.
- U.S. work authorization is required.
- Ability to manage multiple open cases, communicate clearly, clarify customer problems, and follow through on escalated questions.
Nice To Haves
- Master's degree.
- U.S. citizenship, where required by customer, export control, or government contract requirements.
Responsibilities
- Provide technical support for Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit.
- Troubleshoot signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis issues in package, PCB, and connector design workflows.
- Guide customers through simulation setup, meshing strategy, solver selection, and post-processing.
- Document product issues, submit defect reports with reproducible test cases, verify fixes, and participate in field testing of new software releases.
- Evaluate new releases using real customer use cases for readiness, usability, and alignment with industrial application requirements.
- Collaborate with product development, field teams, and senior support engineers, sharing customer workflow insights and technical feedback.
- Contribute to the internal knowledge base, create enablement content, and support process improvements within the Customer Excellence organization.
- Support customer engagements, training, or team collaboration through domestic travel as needed.
Benefits
- Comprehensive health, wellness, and financial benefits.
- May be eligible for an annual bonus, equity, and other discretionary bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
