Sr. Technical Project Manager (Document360 & Digital Platforms)

. Crane Worldwide Logistics . • Houston, TX

2d • Onsite

About The Position

We are seeking a Sr. Technical Project Manager to serve as the subject matter expert for Document360 and lead platform optimization initiatives. This role involves managing vendor engagement, overseeing content lifecycle processes, and leading multiple concurrent projects and initiatives. You will also be responsible for coordinating delivery across diverse teams, translating operational requirements into technical solutions, and establishing governance standards for documentation. The ideal candidate will have a strong understanding of Agile/Hybrid delivery models and experience with platform governance, workflows, and content lifecycle management.

Requirements

• Proven experience managing enterprise documentation platforms (Document360 strongly preferred)
• Experience leading multi-team, multi-project delivery environments
• Strong understanding of Agile/Hybrid delivery models (Jira, backlog management, sprint cadence)
• Demonstrated ability to collaborate across Operations and Technology organizations
• Experience with platform governance, workflows, and content lifecycle management
• 3+ years of experience in technical project/program management
• High School Diploma or GED preferred.
• Stand or sit for long periods of time
• Reach with hands and arms and stoop, kneel, crouch and frequently required to climb or balance
• Regularly lift and/or move 50 pounds and occasionally lift and/or move 50 pounds by hand
• Job may require regular and punctual attendance as well as presence on-site at the assigned work location

Nice To Haves

• Experience with SOP-driven environments or regulated operational processes
• Familiarity with digital learning / knowledge management ecosystems
• Exposure to logistics, supply chain, or enterprise operations environments
• Experience with analytics, reporting, or content performance tracking

Responsibilities

• Serve as the subject matter expert for Document360, including architecture, workflows, and governance.
• Lead platform optimization initiatives including: Workflow standardization, Template and content structure alignment, Permissions and access management, Analytics and reporting improvements.
• Partner with business and technical stakeholders to ensure Doc360 supports scalable SOP and documentation management.
• Manage vendor engagement, support escalations, and roadmap alignment.
• Oversee content lifecycle processes including creation, replication, publishing, and maintenance workflows.
• Lead multiple concurrent projects and initiatives, ensuring delivery against timelines, scope, and quality expectations.
• Establish and enforce project governance, reporting, and risk management practices.
• Drive delivery across initiatives such as: SharePoint to Doc360 migrations, SOP standardization and publishing, Platform enhancement and optimization.
• Manage dependencies across teams and ensure alignment to enterprise priorities.
• Coordinate delivery across diverse teams, including: Technical Writers, Implementation Managers, Business Analysts, Engineering and IT teams, Operations SMEs and stakeholders, LSG Operations Team.
• Ensure teams are effectively prioritized and resourced across multiple active workstreams.
• Facilitate collaboration between Operations and Technology, ensuring solutions reflect real-world operational needs.
• Translate operational requirements into technical solutions and platform enhancements.
• Drive continuous improvement initiatives focused on: Documentation accuracy and standardization, Workflow efficiency, Platform usability and adoption.
• Partner with operations leaders to ensure documentation reflects current processes and business changes.
• Establish and maintain governance standards for: Documentation structure and taxonomy, Version control and publishing workflows, Access and permissions management.
• Ensure all content meets enterprise standards for accuracy, consistency, and usability.
• Implement metrics and KPIs to monitor platform adoption, content quality, and team performance.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED