Sr. Technical Project Manager

MERGE•Raleigh, NC

11h•Hybrid

About The Position

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Sr. Technical Project Manager you will… Lead the planning and delivery of internal digital, web, and systems initiatives that support the agency’s operations and long-term scalability. Sitting within the Enterprise Operations team, this role works at the intersection of business needs, technical execution, and operational rigor. You will partner closely with leadership, Tech Ops, and cross-functional teams to turn complex requirements into clear plans, coordinate delivery across multiple workstreams, and help ensure internal tools and platforms are effective, scalable, and well managed. This role is ideal for someone who brings strong project management discipline, technical fluency, and experience operating in an agency environment where priorities move quickly and teams must stay highly aligned.

Requirements

6+ years of experience in technical project management, digital operations, or similar, within an agency, enterprise, or complex cross-functional environment
Strong experience managing technical projects from kickoff through delivery, including scoping, estimation, scheduling, budgeting, risk management, and stakeholder communication
Proven ability to work across disciplines such as Engineering, Creative, Data, Client Experience, Finance, Talent, and Operations to align delivery with broader business goals
Experience with resource planning, capacity management, and coordinating work across multiple teams and competing priorities
Familiarity with website development, CMS platforms, marketing technology ecosystems, custom applications, and internal business systems
Working knowledge of modern software delivery practices and the SDLC, including Agile, Waterfall, and evolving AI-enabled workflows
General familiarity with technical environments such as GCP, Firebase, CRM and ERP systems, and integrated marketing platforms
Ability to translate technical constraints into business implications and communicate effectively with both technical and non-technical stakeholders
Strong judgment, organization, and follow-through, with a practical approach to solving problems and improving how work gets done
Familiarity working in environments with data privacy, security, and compliance considerations such as GDPR, SOC2, and CCPA

Responsibilities

Own the end-to-end coordination of internal technical projects, including scoping, estimates, timelines, budgets, dependencies, risks, and change management
Act as a key bridge between leadership and technical teams, translating business priorities into structured execution plans and communicating delivery status, tradeoffs, and risks clearly
Partner with Tech Ops and other internal stakeholders to support the delivery and ongoing evolution of internal platforms and tools, including the MERGE Website, AI Garage, Intranet, and other operational systems
Coordinate projects across website development, CMS environments, custom applications, internal tools, and marketing technology platforms
Support work involving enterprise and marketing systems such as Salesforce, Adobe, HubSpot, ERP and CRM platforms, and other connected applications
Bring structure to project delivery across teams by leading planning, estimation, documentation, status reporting, and meeting execution
Manage resource planning and capacity coordination across disciplines, helping assign work realistically, balance priorities, and maintain delivery momentum without overloading teams
Identify risks, blockers, and scope issues early, and work with stakeholders to resolve them before they impact budgets, timelines, or quality
Track project financials, actual hours against plan, and scope changes to support sound operational decision-making and overall delivery health
Help enforce consistent agency delivery practices and align project execution with established PMO standards and best practices
Identify opportunities to improve workflows, strengthen team coordination, and support the implementation of more efficient or AI-enabled operational processes where appropriate