Sr. Technical Project Manager
About The Position
We are seeking a Senior Technical Project Manager to own and drive complex, high-visibility technology initiatives from concept through global deployment. This role requires a seasoned technical leader who thrives in ambiguity, navigates complexity with ease, and is comfortable rolling up their sleeves to deeply understand technologies that power modern retail experiences. Curiosity, technical breadth, and strong execution discipline are essential. This role owns the full lifecycle of complex, high-visibility technology programs—from initial scoping and architecture through global deployment and long-term support. The Senior Technical Project Manager serves as the central technical authority and primary client-facing leader for large-scale retail technology initiatives, with initial focus on multi-phase LED video wall programs for a major retail brand. This position carries direct accountability for program outcomes across scope, timeline, budget, and quality, while simultaneously building and maintaining high-trust relationships with engineers, designers, fabricators, and manufacturing partners across global time zones. The role operates with significant autonomy and is expected to make high-impact decisions that shape both client experience and internal capability.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field preferred; equivalent work experience accepted.
- Minimum 5 years of experience in a technical project management role within experiential, retail, hardware, software, or systems integration environments.
- Strong foundation in both hardware and software systems with ability to engage in deep technical discussions.
- Proven track record managing large, multi-stakeholder programs with competing priorities.
- Experience developing and maintaining technical documentation, QA processes, and installation standards.
- Proficiency in project management tools and methodologies.
- Exceptional communication and leadership presence with demonstrated client-facing skills.
- Ability to translate complex technical information for non-technical audiences.
- Experience presenting to executive-level stakeholders.
- Ability to travel approximately 30% of the time (domestic and international, including China).
- Availability for weekly calls with teams in China across time zones.
Nice To Haves
- Prior experience with LED systems, digital signage, and retail technology highly preferred.
- Familiarity with wiring schematics, integration maps, and technology BOMs.
- Hands-on technical aptitude (e.g., PC building, coding, home networking, video editing, or interactive technology tinkering).
Responsibilities
- Provide senior-level oversight across multiple concurrent technology programs, ensuring technical feasibility, design excellence, and flawless execution within scope, timeline, and budget.
- Evaluate project opportunities, define high-level architecture, determine resource needs, and guide teams through complex decision-making.
- Lead the development and integration of hardware, software, and physical display systems, ensuring seamless performance in demanding retail environments.
- Build and maintain high-trust relationships with engineers, designers, fabricators, and manufacturing partners across global time zones.
- Define technical requirements, develop comprehensive technology BOMs, and guide sourcing, procurement, and estimation strategies.
- Serve as the primary technical point of contact for clients, translating their goals into actionable technical plans and delivering executive-level communication.
- Oversee large-scale project roadmaps, risk mitigation strategies, and milestone tracking across multiple parallel workstreams.
- Maintain and evolve technical documentation, including wiring schematics, integration maps, digital die lines, and BOMs.
- Define and implement documentation standards, QA processes, and best practices for installation, support, and troubleshooting.
- Lead internal and external status meetings, delivering clear updates to senior stakeholders.
- Personally evaluate, test, and validate technology solutions as part of pre-sale exploration, prototyping, and client demonstrations.
- Build quick-turn prototypes and technology demos that support new business development and innovation initiatives.
- Act as a tier-two escalation point for complex troubleshooting, ensuring issues are resolved swiftly and root causes are understood.
- Partner with technology vendors to scope, assess, and co-develop solutions tailored for retail activation.
- Operate as the central hub between engineering, design, production, sourcing, and client teams—translating technical details into clear, actionable insights.
- Foster an inclusive and collaborative environment that encourages experimentation, knowledge sharing, and creative problem-solving.
- Anticipate communication gaps and proactively bridge them across technical and non-technical stakeholders.
- Mentor junior team members and contribute to scaling technical project management capabilities across the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
