Sr. Technical Program Manager

Arlo Technologies•Milpitas, CA

About The Position

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day. Arlo Technologies is a Smart Home Security company with a mission to grow our services business and delight our users with advanced technology. Arlo is changing how smart home systems are designed and is committed to bringing cutting-edge image processing, computer vision, and networking technology to the smart home security market. As a TPM, you will be responsible for ensuring mission success by owning the development and integration of Arlo's software features and technologies. These programs will be diverse in nature and require you to be organized and flexible to adapt to changing situations. On one project, you may be working with executives to clarify how each of the programs are meeting our road map goals through Arlo's core technologies and execution requirements. In another situation, you may be the program leader, crafting a vision for and leading cross functional teams of marketers and various software engineers to transform that vision into a tangible new product/feature. During all this, you must be able to collaborate with both external and internal stakeholders, communicate clear plans to all parties, and lead teams towards success. Success in this position also hinges on systems/engineering experience, or the ability to learn technical concepts, mainly software related, quickly. Digging into the details to understanding system dependencies, technical risks, and the impact of key architectural decisions with the engineering team is a must. You will be expected to utilize your technical capability in conjunction with your program management skills to deliver the best outcome for Arlo and the customer.

Requirements

Bachelor of Science degree in engineering or related field and a passion for technology
Minimum 8 years of software development and/or consumer electronics experience, in technical program management and/or engineering
Understanding of comprehensive product development execution and structure
Extremely organized and detail-oriented
Excellent communication skills, can communicate with C-suite
Proficiency in MS Project and/or SmartSheets
Proficiency in Atlassian Jira and Confluence
Can manage dev teams using scrum, kanban or hybrid
10-20% domestic travel required to Arlo (San Jose, Irvine, Carlsbad) and partner sites
Work in fast paced environment with competing priorities
Manage business stakeholders and engineering teams to deliver MVP

Nice To Haves

Experience managing programs in following categories
AI/ML
Partner Platforms
Mobile and Web App development
Camera streaming services
Data and Experimentation for Subscription based SaaS business
Beta Testing

Responsibilities

Ownership: TPMs are owners; we're looking for those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance.
Lead the program from start to finish with the product management and engineering teams.
Develop the technical path for success, identify engineering needs, and validate the projected product outcome.
TPMs are empowered to quickly assume high levels of responsibility and entrust them to actively own their programs and shape their success.
Embed/Engage: Work side-by-side with our cross functional teams to understand their specific mission objectives and represent them as you work to shape execution strategies for products/features that solve smart home security software challenges.
Arlo relies on TPMs to understand the lay of the land and bring a perspective that informs the product development process.
Build/Orchestrate: Work with Arlo product management and engineers to build the solution and/or pivot development as needed to meet product/feature requirements.
Successfully developing our software products requires collaborating with nearly every internal Arlo team: engineering, product, marketing, finance, and many more.
You'll be responsible for ensuring each party is engaged, informed and will therefore become well-versed in what it takes to really bring the best of Arlo to our stakeholders.
Plan: Develop, coordinate, and communicate the path to success with both internal and external stake holders.
Partner with functional leads to build execution plans, sprint plans, milestones, and many more.
Grow our business through customer success: In addition to the operational and engineering relationships you own, you will be responsible for meeting commercial targets that drive top line growth.
This requires establishing committed and trust-based partnerships with our customer success teams, to not only help them solve their immediate problems, but also to foresee future opportunities where Arlo's technology can make them more effective.
Understanding Arlo's value proposition and articulating how we can have an impact on a customer's problem set, from the executive level to the end user, is critical to positioning Arlo for the future.