Sr. Technical Program Manager, Amazon Key

Amazon • Austin, TX

9d • Onsite

About The Position

At Amazon Key for Business (KfB), we are transforming how delivery drivers access residential and commercial properties — enabling seamless, secure package delivery at every customer's doorstep. Our team builds innovative IoT and AI-powered solutions that serve millions of customers worldwide. We are seeking an experienced Sr. Technical Program Manager to join our KfB Software team and drive the delivery of our most critical programs. In this role, you will own program management for AI-powered full-stack application development and workflow automation — two of the team's highest-priority initiatives. You will coordinate cross-functional delivery of mobile, web, and backend application enhancements that directly impact the delivery driver and end-user experience, while leading the automation of operational workflows leveraging AI tools. Your work will be instrumental in scaling our business operations and supporting the activation of millions of new properties.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

• Lead end-to-end program management for full-stack application development (mobile, web, and backend), coordinating cross-functional delivery across engineering, product, design, and operations teams
• Drive automation programs leveraging AI tools to significantly reduce operational cycle times and manual effort
• Manage a high-velocity release cadence across the product portfolio, ensuring on-time delivery and quality standards
• Define and track program milestones, KPIs, and success metrics; communicate status, risks, and mitigation plans to senior leadership
• Build and maintain cross-functional relationships with partner teams to align on priorities and resolve dependencies
• Develop scalable program management processes and mechanisms to support rapid business growth
• Drive technical trade-off discussions and help engineering teams make informed decisions that balance speed, quality, and customer impact
• Identify and proactively mitigate risks across complex, multi-team programs with competing priorities

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed