Sr. Technical Program Manager

PlayStation Global•San Diego, CA

About The Position

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Sr. Technical Program Manager – San Diego As a key leader of the Commerce - Technical Operations team, you will help drive the availability and enablement for PlayStation Store and purchase platforms. You will partner closely with service development teams to deliver exciting, new product and platform capabilities, while continuously raising the bar of maturity for operational excellence for millions of players worldwide. We are seeking an experienced TPM with a strong balance of technical, organizational, and interpersonal skills. You will drive large-scale, cross-functional programs that impact teams throughout SIE. This role requires navigating complex systems, managing dependencies, and delivering results in a fast-paced, high-availability environment.

Requirements

BS degree in Computer Science, Engineering, or related technical subject area.
5+ years of experience in Technical Program Management in an agile software development environment.
5+ years hands-on cloud experience – integrating, developing and managing applications
5+ years of relevant work experience in a highly visible, global and/or critical production, software environment
5+ years of experience or exposure to software engineering or supporting/maintaining software systems experience (Java, React, etc.)
Experience managing projects and dependencies across cross functional teams, building sustainable processes, and coordinating release schedules.
Excellent written and verbal communication skills with the ability to influence and collaborate across multiple groups with varied priorities.
Excellent judgment, organizational and problem-solving skills.
Experience or exposure to container technologies and orchestration (ie: Docker, Kubernetes, EKS)
Experience or exposure to observability tools (ie: DataDog, CloudWatch, Splunk)

Responsibilities

Lead SRE and technical initiatives in a fast paced and highly collaborative environment supporting horizontally across a large software development organization.
Demonstrate people and soft skills to generate a positive atmosphere of excitement and collaboration towards delighting customers and pushing the limits of technology.
Manage delivery schedules and timelines across multiple products and teams, ensuring timelines are met and communication is transparent at all levels
Collaborate and partner with other SRE teams that specialize in areas such as platform hosting, Kubernetes, CICD, and data services inspiring change and ensuring optimal application performance and resiliency across all back-end services
Identify and solve complex problems, simplifying them into clear, actionable insights that drive informed decisions and behavioral change.
Be an advocate for continuous process improvement and innovation.
Leverage technical expertise to bridge the gap between engineering and business. Translating complex concepts for technical and non-technical audiences, including executive leadership.
Ensure to advocate and drive all tenets of SRE including availability, resiliency, observability, capacity, elasticity, supportability and automation.
Conduct, document and present root cause analysis documents to share incident insights and findings with our broader engineering organization.