Sr Technical Product Manager

CNX•Bellevue, WA

5d•$92,000 - $130,000•Hybrid

About The Position

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. This position is Hybrid- Preferred locations: Texas or Washington

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field.
5+ years of product management experience in technology-driven organizations.
3+ years of experience managing technical products, enterprise platforms, APIs, cloud solutions, or enterprise software.
Strong experience working in Agile and/or Scrum environments.
Solid understanding of the software development lifecycle (SDLC).
Experience building product roadmaps, managing backlogs, and writing user stories and requirements.
Demonstrated success delivering complex, cross-functional technical initiatives.
Proven ability to influence both technical and business stakeholders.
Strong analytical, problem-solving, and data-driven decision-making skills.
Excellent communication, presentation, and executive stakeholder management capabilities.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Experience in telecommunications, wireless, networking, IoT, cloud, or enterprise technology environments is preferred.
Knowledge of 5G, Edge Computing, IoT, AI/ML, SaaS, and cloud-native architectures is a plus.
Familiarity with Azure, AWS, GCP, APIs, integrations, and digital platforms is preferred.
Experience with Salesforce, ServiceNow, Jira, Confluence, and product analytics tools is an advantage.
SAFe Product Manager/Product Owner certification is a plus.
MBA or advanced technical degree is preferred.

Responsibilities

Own the product vision, roadmap, and lifecycle management for assigned products and platforms.
Define product strategies aligned to client growth goals, market demand, and business priorities.
Identify customer pain points, market opportunities, and emerging trends to shape product investments.
Conduct competitive analysis and market research to support roadmap planning and innovation initiatives.
Partner with senior leadership to develop long-term product strategies and business cases.
Serve as the voice of the customer throughout the entire product lifecycle.
Collaborate directly with enterprise customers, sales teams, marketing, and solution architects to uncover opportunities and refine needs.
Translate business requirements into prioritized capabilities, features, and technical product plans.
Develop ROI models, investment recommendations, and executive-ready presentations on roadmap direction and product performance.
Work closely with Engineering, Architecture, Security, and Operations teams to define technical requirements and solution approaches.
Convert strategic objectives into epics, features, user stories, and detailed product specifications.
Lead backlog prioritization, roadmap planning, and tradeoff decisions that balance customer value, scalability, risk, and speed to market.
Ensure product solutions align with enterprise architecture, platform standards, and security requirements.
Lead Agile product delivery activities, including planning sessions, backlog grooming, sprint reviews, and release readiness.
Manage product releases and coordinate cross-functional teams to deliver high-quality outcomes on time.
Monitor progress, dependencies, risks, and operational readiness across the product lifecycle.
Use customer feedback, analytics, and performance insights to drive continuous improvement.
Define and track KPIs to measure adoption, utilization, business impact, scalability, and customer retention.
Build trusted partnerships across Sales, Product Engineering, Technology, Operations, Finance, Legal, and Marketing.
Communicate roadmap priorities, delivery timelines, and product updates clearly to stakeholders at all levels.
Support executive decision-making through strong analysis, recommendations, and influence.