Sr. Technical Business Analyst DM

Abbott•Madison, WI

1d•Onsite

About The Position

The Senior Application Analyst DM supports the design, configuration, upgrades, and improvement of SAP Digital Manufacturing (DM), PPDS, and Quality Management applications. The role is a primary support contact for application end users, identifying and resolving issues in these areas and coordinating with other application teams when issues affect them. It guides workflow design, builds and tests system changes, and analyzes technical issues associated with laboratory operations and business software. The analyst manages and optimizes the Digital Manufacturing platform, applies in-depth SAP configuration knowledge to manufacturing capabilities, and helps ensure software projects meet their scope, schedule, and quality objectives. The role works with business stakeholders, vendor implementation staff, project leadership, cross-functional teams, and end users. It also provides production support, documentation, training, subject-matter expertise, and mentorship to other analysts. The position is based at Abbott's Madison, Wisconsin location, with no travel indicated.

Requirements

Bachelor's degree in a related field, or a high school diploma or GED plus 4 years of relevant experience in lieu of a bachelor's degree.
At least 5 years of hands-on technical experience in technical project management, systems development, or a similar role related to the essential duties.
At least 2 years of experience serving as a subject matter expert relevant to the role.
Demonstrated ability to assist with implementation of project and systems delivery methodologies.
Demonstrated flexibility in response to changing end-user business needs.
Authorization to work in the United States without sponsorship.
Ability to perform essential duties with or without accommodation.
Strong analytical, problem-solving, interpersonal, and communication skills.
Ability to work in a cross-functional, complex matrix environment and adapt to ambiguity, change, stress, and time pressures.
Willingness to learn new software applications and help others as needed.

Nice To Haves

In-depth knowledge of SAP Digital Manufacturing and Quality Management design and configuration.
In-depth knowledge of SAP MM/PP design and configuration.
Experience with SAP manufacturing and quality modules.
Experience leading complex projects and coordinating work across a cross-functional team.

Responsibilities

Design, configure, upgrade, and improve business applications, including SAP Digital Manufacturing, PPDS, and Quality Management.
Independently develop and configure assigned applications and implement practical solutions to difficult problems.
Identify and resolve application issues, including issues that affect other application teams.
Develop processes and procedures to address current challenges and maintain system documentation.
Lead estimation of enhancement and support requests.
Guide workflow design, configure and test system changes, and analyze technical issues.
Coordinate with business systems stakeholders and software vendor implementation staff to align system changes with business needs.
Understand operational needs and identify opportunities to improve workflows through technology.
Participate in documentation and training and work with end users.
Troubleshoot problems and questions, provide status updates to stakeholders, and provide end-user production support through issue-tracking systems.
Serve as a subject matter expert for assigned applications.
Review project and issue status with project leadership.
Assign or delegate configuration and other activities to team members and act as a leadership delegate for incident or problem resolution.
Mentor peers and take the lead in solving problems, including those outside the normal scope of work.
Lead internal process design and documentation to support continuous improvement.
Take ownership of work, communicate clearly with project leadership and stakeholders, adapt to changing needs, and uphold company values and Quality Management System policies.
Maintain regular and reliable attendance and work nights or weekends as needed.