Sr. Technical Account Manager

TEGNA•Phoenix, AZ

5d•Hybrid

About The Position

TEGNA seeks a Sr. Technical Account Manager Platforms and Partnerships in the Phoenix or New York office. This position will play a pivotal role in driving adoption, customer satisfaction, and long-term success of Premion’s Self Service offering/various platforms as well as supporting our Partners. This role will work with the Integrations team to drive platform adoption internally. The ideal candidate will work exclusively with TEGNA properties and the PREMION team based out of Phoenix and NYC to facilitate accurate delivery of omni-channel advertising campaigns. This position is responsible for assisting self-service clients with quality customer service. Through your knowledge of the DSP and your acumen of digital media, you will be able to help clients succeed. The successful candidate will have a track record in managing technical integrations and non-technical projects, owning internal as well as client facing operational procedures with a strong focus on constant process improvement. This is an excellent career opportunity in a thriving team environment while meeting individual and team goals. Be a part of this exciting cutting-edge team at TEGNA!

Requirements

3+ years of experience in a customer-facing technical role as a Trader, Account Manager, or Trafficker within a DSP environment.
Proven ability to work cross-functionally with engineering and product teams to drive successful outcomes.
Strong project management skills with exceptional organizational abilities and keen attention to detail.
Demonstrated aptitude and comfort in navigating technical environments and concepts.
Ability to manage multiple projects and priorities in a fast-paced setting.
Excellent communication and relationship-building skills, with the ability to translate complex technical topics for both technical and non-technical audiences.
Flexibility and resilience in the face of changing priorities; able to adapt quickly and respond productively to shifting needs.
Understanding of Programmatic terminology, able to pull reporting and provide analysis.
Willingness to work overtime, including evenings or weekends as needed to support critical projects or client needs.

Nice To Haves

Experience with Salesforce or similar CRM tools is a plus.

Responsibilities

Outline requirements for Premion internal product and technical teams to identify the necessary integration details for new self-service clients.
Own and manage customer health, ensuring proactive outreach, timely issue resolution, and ongoing strategic alignment.
Monitor usage trends and KPIs to identify growth opportunities and preempt challenges.
Work with internal cross functional teams to satisfactorily answer any open issues or questions from the self-service client
Advocate internally for client needs, driving feedback loops to improve product and service experiences.
Support the rollout of new platform features, ensuring customers are educated, enabled, and excited.
Guide clients through change management, including system upgrades, migrations, or expansions.
Work with the Account Management team as the technical liaison for the client to identify issues with the platform that would hinder the client’s usage
Be the voice of the client with the engineering and operations staff
Achieves set KPIs consistently; task-oriented to complete QA responsibilities with urgency and accuracy.

Benefits

Two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas
Access to dental and eye care coverage
Fertility, surrogacy and adoption assistance
Disability and life insurance
401(k) program with company match
Nine free virtual doctor’s appointments with a physician through Teladoc
12 free annual therapy sessions with a licensed clinician through Spring Health
Generous Paid Time Off (PTO) benefit
Nine paid holidays per year

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