Sr. Technical Account Manager

Dragos

4d•Remote

About The Position

As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.

Requirements

4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer.
Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments.
Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation).
Customer-first attitude; a listener who is customer-oriented and attentive to their needs.
Critical thinker with problem-solving skills; enjoys solving technical and challenging issues.
Eastern Time Zone preferred.

Responsibilities

Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts.
Build strong customer relationships, especially with key customer stakeholders.
Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems.
Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption.
Manage customer expectations while holding them accountable.
Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm.
Conduct health checks and promote self-advocacy.
Engage with internal teams: sales, field operations, technical support, engineering, product management, and more.
Track key account metrics; communicate progress to internal and external stakeholders.
Identify service opportunities, training needs, and key areas of improvement for the business unit.
Up to 25% travel