Sr. Team Leader

Zinc Cafe and Market • Los Angeles, CA

3d • $40 • Onsite

About The Position

As the Sr. Team Leader, you will be a key player in supporting management and overseeing various operational aspects of the business. Your role will include assisting with recruitment, onboarding, retention, engagement, and training. You will support the restaurant with ensuring that the restaurant maintains high standards of cleanliness and efficiency. You will also be responsible for delegating tasks to team members to help ensure excellent guest service, high product quality, while driving strong sales performance. As Sr. Team Leader, you play a critical role in supporting the success of the café.

Requirements

• Minimum High School Diploma/GED or Some College
• At least 2-4 years of food handling experience.
• Ability to work weekends and holidays.
• Strong understanding of café/restaurant operations, product quality standards, and fundamentals of guest experience.
• Experience with POS systems; Toast experience is a plus.
• Solid grasp of inventory planning, waste control, and basic P&L understanding.
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & coaching.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Zinc Café & Bar.

Responsibilities

• Drive a culture of service, ensuring each employee emulates exemplary guest service, creating a welcoming guest experience.
• Appropriately handle difficult guest issues with a fair resolution.
• Drive a culture of sales, ensuring each employee understands sales goals and their role in driving sales.
• Support the team with understanding how to upsell in a guest-focused manner.
• Administer new product launches, promotions, and seasonal events.
• Replenish and merchandise pastry and beverage displays, teaching others to do the same.
• Partner with management on daily and monthly inventory to ensure accuracy.
• Learn and understand all company policies and hold yourself and your team accountable.
• Support manager to deliver companywide communication and reinforce brand messages.
• Be responsible for a thorough understanding of the Point of Sale (POS) system and teaching and troubleshooting as needed.
• Be responsible for accuracy with all cash handling procedures and processes and holding the team accountable.
• Be responsible for executing private events, catering, and special orders, with support from the team.
• Ensure general store operations are aligned to company policy and brand standards.
• Be an excellent coach and ensure the team is clear on expectations, providing timely feedback.
• Partner with training and management to ensure employees are onboarded properly.
• Work with management to support all employees are trained for their roles, with a focus on Guest Service and upselling.
• Work with management to ensure all compliance training is completed in a timely manner.
• Work with management to ensure schedules are completed, posted, and understood by the team.
• Partner with HR and management on any incidents with Guests or employees following the incident reporting process.
• Ensure menu items adhere to product quality, taste test products, and share feedback.
• Be responsible for the assignment and completion of all daily, weekly, monthly checklists.
• Other duties may be assigned.

Benefits

• Competitive compensation: this role is tips eligible. The average hourly rate is $40.17.
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED