Sr. Team Lead, Client Support

WellSky•Overland Park, KS

18h•Onsite

About The Position

The Sr. Team Lead, Client Support is responsible for overseeing a team of support professionals that act as a first point of contact for escalations. The scope of this job focuses on day-to-day management, team development, maintaining service delivery standards, and promoting operational excellence. WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Their next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.

Requirements

Bachelor's Degree or equivalent work experience
At least 2-4 years relevant client-facing work experience
At least 0-1 years relevant management work experience

Responsibilities

Act as the primary escalation point for unresolved client issues and collaborate with internal teams to drive timely solutions
Mentor and coach team members to consistently deliver high-quality client support services
Monitor team performance metrics, including response and resolution times to minimize client disruption and maximize team efficiency
Coordinate daily operational activities by ensuring workloads are balanced and client service level agreements are met
Drive team initiatives to improve efficiency, supportability, and client satisfaction
Provide input on team training and development plans
Perform other job duties as assigned