Sr Talent Specialist

Milwaukee Tool•Mukwonago, WI

5d•Hybrid

About The Position

INNOVATE without boundaries! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide support to your business unit. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest- growing brand in the construction industry to make it happen. This position is based in Mukwonago, WI, but may require periodic travel to our West Bend facility. The role requires schedule flexibility to support multiple shifts, including early start times (as early as 6:00 AM) one to two days per week. Your Role on Our Team: As a Senior Talent Specialist, you will support both the Talent Team and serve as the initial point of contact for our manufacturing employees across Mukwonago and West Bend. You’ll play an important role in maintaining accurate employee data while delivering consistent, high‑quality employee experience in a fast‑paced manufacturing environment.

Requirements

Associate degree in Business Administration or Communications or equivalent work experience.
Demonstrated ability to work in a fast-paced, high-volume environment.
Strong attention to detail and organization with the ability to follow issues through to resolution.
Demonstrates professionalism, discretion, and empathy in sensitive employee situations.
Working proficiency in Excel to support data review, reporting, and tracking.

Nice To Haves

At least two years of experience supporting HR operations is preferred.
Experience working in a manufacturing / operations environment.
Experience using Workday and UKG (Kronos).

Responsibilities

Document onsite employee inquiries and resolutions in the Workday Help case system to ensure accurate tracking and follow‑up.
Address Help Cases within the Workday platform and over the phone line, ensuring timely and high-quality resolutions to general inquiries regarding benefits, payroll, time/attendance, and internal Milwaukee Tool Policies.
Deliver exceptional customer service to employees by independently resolving inquiries with empathy, professionalism, and patience in all interactions.
Escalate complex or sensitive issues to the appropriate HR contacts for resolution.
Maintain up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent case resolution.
Support employee data audits and employee data pulls for projects as necessary.
Create and distribute employee badges based on the employee’s location and job.
Facilitate employee new hire orientation sessions to present information about Talent policies, benefits, and other relevant topics in a clear and accessible manner.
Ensure all necessary orientation materials, technology, and facilities are prepared.
Complete the verification of new employee Form I-9 documents and the employer section of the Form I-9 within the federally mandated timeframes.
Resolve any E-Verify tentative non-confirmations while adhering to rules and regulations.
Assist in the new hire onboarding process in Workday for all new hires.
Create, modify and/or remove user accounts in specific technology platforms.
Assist other HR teams with administrative tasks and data reporting as needed.
Tasks may include but are not limited to: all employee meetings and event set-up, job fairs, reporting and data entry in HRIS and ordering supplies.
Maintain employee files in compliance with applicable laws and regulations, including proper filing and retention of Form I-9 documents.
Carry out the company’s policies and practices and escalate any concerns that are not in compliance with local, state, and federal laws.