Sr. Systems Engineer, ProAV - South Central

NETGEAR

3d • Remote

About The Position

The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR's ProAV solutions across the South Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design. This is a remote-based position requiring up to 60% travel throughout the region.

Requirements

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
• Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development
• Strong understanding of routing and switching fundamentals
• Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
• Field experience troubleshooting complex AV-over-IP systems
• Independent lab development and advanced technical self-study

Nice To Haves

• Bachelor's degree preferred but not required
• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required
• Experience working in a Solutions Architect or Systems Engineering capacity preferred

Responsibilities

• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
• Collaborate with the South Central Sales Territory Manager to ensure successful deployments
• Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration
• Develop customized training materials, system designs, and internal/external knowledge base documentation
• Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments
• Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
• Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
• Support commissioning of AV-over-IP systems to ensure stable production performance
• Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
• Support Sales, Business Development, and Channel teams with technical scoping and solution design
• Conduct on-site and virtual product demonstrations
• Assist in Bill of Materials (BOM) creation and system architecture design
• Provide competitive analysis and technical positioning
• Contribute technical expertise to expand NETGEAR's ProAV presence in the U.S. market
• Develop and maintain internal scripts, configuration tools, and deployment utilities
• Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing
• Author best practice guides, training materials, and knowledge base documentation
• Represent NETGEAR at U.S. industry conferences and partner events
• Deliver technical workshops and presentations
• Provide advanced AV-over-IP education and roadmap overviews
• Support event-based network deployments and multi-vendor interoperability demonstrations

Benefits

• NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed