Sr Systems Analyst

The Walt Disney Company • Anaheim, CA

2d • Onsite

About The Position

This role is for a Sr. Systems Analyst on the Disney Experiences team. The primary responsibility is to provide on-site support, training, troubleshooting, implementation, and development related to the asset management system (Maximo). Other responsibilities include process support for the Worldwide Safety, Health, Engineering & Sourcing (WSHES) organization systems and technology. The role involves managing project tasks for Maximo application deployment, facilitating training, assisting users, communicating system issues, mentoring team analysts, troubleshooting general systems maintenance, identifying and resolving issues at various technical levels, leveraging internal tools for enhancements, working varied shifts, automating processes, and guiding strategic initiatives as a Subject Matter Expert.

Requirements

• Proven Database experience utilizing SQL/Oracle query language, including writing complex queries
• Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels
• Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time
• Strives to achieve high customer service satisfaction
• Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness
• Detail-oriented with solid communication skills
• Demonstrated partnering skills with local and distributed work teams
• Flexibility to adapt to changing priorities in a dynamic environment
• Provide after hours on-call support for the client group in a team rotation
• Ability to be flexible with work schedule, including weekends and holidays
• Comfortable with facilitating/speaking with small to large groups in meeting and training environments
• Demonstrated problem solving skills, as well as continuous improvement process skills
• Ability to analyze business solutions to recommend efficient technical needs
• Bachelor’s degree in Computer Science or technology related field, or equivalent experience.

Nice To Haves

• Business Objects, Snowflake, Tableau or other reporting and data management experience
• Experience in Enterprise Asset Management (particularly Maximo)
• Experience with evaluating code based solutions (Java, Python, .Net )
• 5+ years supporting technology implementations/customer support
• Facilities Management certifications
• ITIL Foundation certifications
• Agile project management certifications

Responsibilities

• Managing project tasks for the deployment of Maximo related application across mobile and desktop environments
• Facilitate training for supported systems with users at all levels
• Assist users through training and knowledge sharing to enhance understanding and capabilities
• Communicate system impairments, outages, and resolution to the user community
• Grow team analysts through mentorship, sharing of best practices, and documenting solutions
• Troubleshooting general systems maintenance tasks ( i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
• Identify and seek resolution to issues at all application/network/interface/technology/database levels of supported services
• Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)
• Working a variety of shifts to support deployment schedules
• Automate internal processes and increase the efficiency of recurring tasks
• Guiding strategic initiatives for team analysts as Subject Matter Expert

Benefits

• health and savings benefits
• educational opportunities
• special extras that only Disney can provide
• A bonus and/or long-term incentive units may be provided as part of the compensation package
• full range of medical, financial, and/or other benefits, dependent on the level and position offered

What This Job Offers

• Job Type: Full-time
• Career Level: Senior