Sr. Systems Administrator

Open Text Corporation • Waterloo, ON

4d

About The Position

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT Are you passionate about building highly reliable systems and gaining deep visibility into complex environments? We’re looking for a Senior Systems Administrator who thrives on designing and optimizing modern observability platforms that keep mission-critical infrastructure performing at its best. You’ll deliver actionable alerts and ITIL-aligned operations while collaborating closely with NOC, engineering teams, and leadership to keep our infrastructure running at peak performance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• Strong experience with observability and monitoring platforms such as New Relic, Dynatrace, Zabbix, and event correlation systems.
• Deep expertise in Zabbix architecture, templates, event routing, and automation, along with NNMi skills including topology, SNMP, traps, and RCA.
• Advanced experience with log management and analytics, including Graylog pipeline design, parsing, and log ingestion strategies.
• Proven Site Reliability Engineering (SRE) experience with SLIs/SLOs, reliability architecture, incident management, and production system scaling.
• Strong knowledge of Linux, Kubernetes, networking, and large-scale distributed systems.
• Expertise in automation and infrastructure as code using Python, Bash, Terraform, and Ansible integrated with GitLab pipelines.
• Understanding of ITIL practices, GDPR/data protection requirements, AI/ML fundamentals, and the ability to leverage LLM-based tools for troubleshooting, documentation, and automation.

Nice To Haves

• Kubernetes (CKA/CKAD), cloud, or Zabbix certifications are a plus.

Responsibilities

• Maintain network and cloud documentation to meet internal and external audit requirements.
• Ensure adherence to regulatory standards (e.g., PCI-DSS, HIPAA, SOX) and corporate security policies.
• Prepare and present compliance reports for audits and management reviews.
• Conduct regular vulnerability scans and assessments across cloud and on-prem network devices.
• Collaborate with security teams to remediate identified risks promptly.
• Implement best practices for patch management and configuration hardening.
• Monitor cloud and network environments for security breaches, anomalies, and compliance violations.
• Manage firewall rules, VPN configurations, and access controls.
• Support incident response and forensic analysis when required.
• Maintain high availability and performance of LAN/WAN, wireless, and cloud connectivity.
• Troubleshoot complex network and cloud issues and provide escalation support.
• Assist in capacity planning and network architecture improvements.

Benefits

• Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial well-being.
• variable and commission compensation opportunities for eligible roles
• vacation entitlement
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior