Sr. Supply Chain Manager, Last Mile, NA AMXL LRP
About The Position
Amazon Extra Large (AMXL) is responsible for the P&L and end-to-end customer experience for large, heavy, and bulky products. This includes strategy, analytics, technology, operations, warehousing, fulfillment, transportation, and delivery. AMXL also provides special handling services like Room of Choice delivery, Haul-Away, and Installation/Assembly, operating across North America (NA), Europe (EU), Japan (JP), and India (IN). As the Senior Supply Chain Manager and single-threaded leader for Last Mile planning, you will be responsible for the current year volume and coverage plan for delivering heavy and bulky products to customers throughout North America. Your role will involve converting demand into package-level volume based on origin, package type, and route type. You will determine how volume is distributed between our own delivery fleet and partner carriers, and plan scheduled deliveries, special handling services, and customer return pickups that define the AMXL customer experience. You will also oversee the coverage and attainment for the own-fleet and rural delivery networks, and develop the zip-level demand distributions essential for the plan. This plan directly influences transportation capacity and the strategy for first and third-party carriers, and is committed at the highest levels of the organization. This role is ideal for someone who wants to own current year last mile strategy and influence real network and carrier decisions.
Requirements
- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Nice To Haves
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Responsibilities
- Serve as the single-threaded leader for the North America AMXL Last Mile full year volume plan, owning weekly package volume by origin, package type, and route type and refreshing it each quarter.
- Build the delivered volume bridge, the key deliverable that attributes every change in last mile volume to a specific driver and quantified impact, drawing on deep understanding of the end to end drivers to build the optimal plan aligned with strategy.
- Own the coverage and attainment plan for the own fleet and rural delivery networks, and the package mix across first and third party carriers, including route eligible and route exclusive volume and package profiles.
- Own planning for scheduled deliveries, special handling services (Room of Choice, Haul-Away, Installation/Assembly), and customer return pickups, integrating them into the weekly volume plan.
- Translate demand into zip level distributions that roll up into delivery jurisdictions to set coverage, units per box, and transit time, and plan rural delivery volume.
- Surface and mitigate volume, coverage, and attainment risk before plans lock, tie it to capacity and carrier strategy, and drive leadership to lock challenging yet achievable commitments.
- Invent and simplify planning mechanisms and automation, own the handoff to finance, transportation, and planning partners, and communicate changes, risks, and trade-offs to senior leadership.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
